Janell Walker
Darlington,SC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
T Mobile
Darlington, SC
02.2022 - 01.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Receptionist
Bar Wax Studio
Florence, SC
05.2015 - 06.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Updated and recorded customer or client information to maintain accounts.
Assistant Manager
Jazzy Boutique
Florence, SC
12.2013 - 02.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
Stylist/Cashier
JCP SALON
Florence, SC
07.2012 - 11.2013
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Assisted in creating promotional campaigns to attract new customers.
- Maintained records of client purchases and services rendered.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Education
Bachelor of Science - Entrepreneurship
Grand Canyon University
05-2025
Associate of Science - Business Management
Virginia College
05-2015
Cosmetology License - Cosmetology Education
Kenneth Shuler of Cosmetology
05-2011
High School Diploma -
Darlington Highschool
Darlington, SC05-2010
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Complaint resolution
- Scheduling
- Data Entry
- Microsoft Office Suite
- Typing proficiency
- Customer Relations
- Computer Proficiency
Timeline
Customer Service Representative
T Mobile
02.2022 - 01.2024
Receptionist
Bar Wax Studio
05.2015 - 06.2019
Assistant Manager
Jazzy Boutique
12.2013 - 02.2015
Stylist/Cashier
JCP SALON
07.2012 - 11.2013
Bachelor of Science - Entrepreneurship
Grand Canyon University
Associate of Science - Business Management
Virginia College
Cosmetology License - Cosmetology Education
Kenneth Shuler of Cosmetology
High School Diploma -
Darlington Highschool