JANELL WALKUP
Hugo,OK
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Pruett's Foods
09.2024 - Current
- Led team to streamline operations, enhancing productivity and efficiency across departments.
- Developed training programs for new staff, improving onboarding experience and retention rates.
- Implemented process improvements, resulting in increased accuracy in reporting and documentation.
- Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
Retail General Manager
Family Dollar 13228
09.2022 - 09.2024
- Successfully managed a team of 5+ employees leading to increased sales.
- Provided exceptional customer service and resolved issues to ensure customer satisfaction.
- Developed and implemented strategic plans to optimize store performance and increase profitability.
- Oversaw all aspects of operations including inventory management, scheduling, and merchandising.
Senior Bartender
Chili's Bar and Grill
05.2018 - 06.2022
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and up selling techniques.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction techniques for liquor costs.
- Cash handling.
Department Manager
Walmart
05.2015 - 04.2021
- Performed opening and closing duties as part of management team and handled cash management. Supported store management by monitoring, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales goals by minimizing wasted and pursuing revenue generating opportunities.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency. Developed and recommended department operating budget and kept expenses within budget. Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Utilized excellent math skills to maintain accurate inventory levels. Executed targeted merchandising and promotional plans to meet department sales goals.
- Worked closely with sales associates to complete tasks.
Shift Lead/Firewatch
Tri-Lakes Services
05.2006 - 11.2014
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Trained employees and managed daily work assignments to enhance operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment. Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace. Conducted regular inspections of facilities to check compliance with safety and environmental guidelines. Laid hose lines and operated pumps, nozzles and fire extinguishers. Cleaned, serviced and maintained equipment to ensure readiness and performed general maintenance and repairs.
- Extinguished flames and embers to suppress fires and prevent spread of fire over chemical dumps. Analyzed and resolved issues with regard to surroundings and equipment. Developed and enforced safety protocols to maintain personal safety and safety of others. Trained staff to maintain wealth of knowledge in fire fighting techniques and methods, enabling quick decision making during actual emergencies.
Education
Some College -
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Southeastern Oklahoma State University
Idabel, OkPre Nursing
E.T. Dunlap Tech
High School Diploma - undefined
Fort Towson Public School
Fort Towson, OkSkills
- TIPS Certified
- Licensed ABLES
- Employee Training
- Outstanding Customer Service
- Professional Service Standards
- Teamwork and Professionalism
- Safe Serving Knowledge
- Extensive Spirits Knowledge
- Coaching and Mentoring
- Motivational Leadership
- Team Supervision
- Cash Handling
- Recruiting and interviewing
- Operations management
- Team leadership
- Money handling
- Customer service
- Decision-making
Timeline
Assistant Manager
Pruett's Foods
09.2024 - Current
Retail General Manager
Family Dollar 13228
09.2022 - 09.2024
Senior Bartender
Chili's Bar and Grill
05.2018 - 06.2022
Department Manager
Walmart
05.2015 - 04.2021
Shift Lead/Firewatch
Tri-Lakes Services
05.2006 - 11.2014
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Southeastern Oklahoma State University
Pre Nursing
E.T. Dunlap Tech
High School Diploma - undefined
Fort Towson Public School