Janell Weiss
Colorado Springs,CO
Summary
Agile and adaptable staff leader with a stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tropical Smoothie
08.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Medical Office Assistant
KidzCare
10.2020 - 07.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
Education
BBA - Human Resources
University of Colorado At Colorado Springs
Colorado Springs, CO12.2026
Associate of Applied Science - Business
Fayetteville Technical Community College
Fayetteville, NC06.2023
Skills
- Payroll Coordination
- Employee Support
- File and Records Management
- Company Organization
- Team Leadership
- Appointment Coordination
- Staff Development
- Customer Relationship Management
- Customer Service
- Business Intelligence
- Hiring and Training
- Time Management
Additional Information
Health and Life Insurance License
Organizational Business Certificate
Leadership and Management Certificate
Small Business Management Certificate
Timeline
Assistant Manager
Tropical Smoothie
08.2022 - 08.2023
Medical Office Assistant
KidzCare
10.2020 - 07.2022
BBA - Human Resources
University of Colorado At Colorado Springs
Associate of Applied Science - Business
Fayetteville Technical Community College
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