Janell Westbrook
Apache Junction,AZ
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Bartender/Server
Four Points Sheraton Hotel
02.2022 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Warehouse Receiver
Sprouts Farmers Market Inc, Grocery
02.2007 - 10.2019
- Unloaded pallets and deliveries and organized products in warehouse.
- Operated forklift and other warehouse equipment to safely move and store goods.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Checked shipments for properly labelling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Executed quality control procedures to verify acceptable condition of goods.
- Stayed accountable for organized and orderly warehouse storage and product transport.
Bartender/Server
Waldo's BBQ
03.2017 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Longhorn Steakhouse
01.2017 - 10.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Skills
- Price Memorization
- Check Payment Processing
- Cash Handling
- Wine Pairings
- Order Accuracy
- Dining Customer Service
- High-Volume Dining
- Food Preparation and Safety
- Suggestive Selling
- Age Verification
- Wine and Liquor Service
- Judgment and Decision-Making
- Table Bussing
- Guest Satisfaction
Timeline
Bartender/Server
Four Points Sheraton Hotel
02.2022 - 11.2024
Bartender/Server
Waldo's BBQ
03.2017 - 05.2019
Server
Longhorn Steakhouse
01.2017 - 10.2018
Warehouse Receiver
Sprouts Farmers Market Inc, Grocery
02.2007 - 10.2019
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