JANELL WILLIAMS
New York,NY
Summary
Dedicated employee known for pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-rounded employee committed to providing guests with genuine hospitality and delivering exceptional services in all areas. Talented and skilled multitasker comfortable juggling competing priorities.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Museum of Broadway
New York, NY
12.2022 - Current
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Greeted and assisted customers to foster positive experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face.
Guest Experience Specialist
Museum of Ice Cream
New York, NY
02.2021 - 08.2023
- Excited guests by presenting high-energy and enthusiastic product and service promotions, by quickly meeting customer needs and by following up to confirm outstanding experiences.
- Welcomed large volume of guests and improved overall customer service.
- Drove repeat visits to museum by exemplifying best possible guest service, presentation and product knowledge and delivered optimal fun by connecting personally with each guest.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
SALES ASSOCIATE
Allbirds
New York, NY
06.2019 - 08.2022
- Informed customers on the benefits of various products while assisting them in finding a product well suited for their personal needs
- Ran credit and debit transactions on the register while encouraging customers to sign up for our newsletter
- Register duties also included handling returns and refunds, up-selling customers and directing customers to the proper sections of the store
- Assisted in the management and replenishment of stock on shipment days and the handling of daily cleaning duties.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
USHER / CASHIER
REGAL
08.2017 - 05.2019
- Ran cash and credit / debit transactions on register on concession stand and box office
- Regularly exceeded management expectations of upselling stand items to customers and encouraging membership sign ups
- Concession stand duties included preparation of hot foods, popcorn, fountain drinks and daily cleaning of the kitchen devices such as ovens, poppers and soda machines
- Usher duties involved directing customers to their theater, handling complaints, issues and questions
- Routine cleaning of theaters, bathrooms, spills, and lobby area
- Upheld company standards by polishing and cleaning of lobby fixtures, interacting with customers and maintaining an upstanding lobby.
SUPERVISOR, CINEMAS
REGAL
01.2018 - 03.2019
- Supervisory role overseeing several ushers, cashiers, and stock needs
- Daily responsibilities included scheduling break times, handling and replenishment of stock, handing out daily cleaning tasks to ushers and assisting management with progress reports and recommendation of scheduling changes
- Role also included helping out with normal usher and cashier duties whenever necessary as listed below.
Education
ENGLISH
COLLEGE OF STATEN ISLAND
Skills
- Customer Service
- Live Audience Entertainment
- Issue Resolution
- Guest Orientation
- Interpersonal Communication
- Business Services
- Upselling Techniques
- Verbal/Written Communication
- Merchandising
- Self-Driven and Motivated
- Health Codes Compliance
- Cocktail Service
- Bar Operations and Logistics
Timeline
Brand Ambassador
Museum of Broadway
12.2022 - Current
Guest Experience Specialist
Museum of Ice Cream
02.2021 - 08.2023
SALES ASSOCIATE
Allbirds
06.2019 - 08.2022
SUPERVISOR, CINEMAS
REGAL
01.2018 - 03.2019
USHER / CASHIER
REGAL
08.2017 - 05.2019
ENGLISH
COLLEGE OF STATEN ISLAND
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