Janell Yunayev
Miami,FL
Summary
Result-driven and seasoned professional with extensive experience as a Director of Commercial Strategy, offering expertise in customer service management, strategic planning, business relationship management, and human resources. Adept at office administration, customer support, accounting, and financial management, with a proven track record of achieving financial modeling goals and financial analysis excellence. Skilled in business development, customer relationship management, and operational excellence, consistently delivering results in business-to-business (B2B) and business-to-customer (B2C) settings. A visionary leader who excels in program management, relationship building, and decision-making, while driving business process improvements, staffing plans, and problem-solving initiatives. I am proficient in operations management, conflict resolution, budget management, and account management, with a keen eye for analytical skills and business analysis. A dedicated professional committed to achieving sustainable business growth and success through strategic planning and proactive measures. Motivated Director of Finance, promoting more than 5+ years of proficiency in identifying and analyzing trends and partnering with other departmental leaders. An action-oriented individual with experience in tracking business results against plans, including acquisitions. Offering exceptional issue resolution and staff training skills.
Overview
17
17
years of professional experience
Work History
Director of Finance and Operations
Mental Power Development
01.2021 - Current
- Leveraged financial modeling and analysis to develop and implement a comprehensive business strategy, resulting in a 10% increase in revenue and operational efficiency
- Directed HR functions and office administration, including staffing plans, compensation strategies, and efficient office operations, ensuring a productive work environment
- Orchestrated customer service management strategies to optimize customer support, resulting in improved customer satisfaction and enhanced CRM practices
- Demonstrated financial management experience, with a strong focus on accounting, forecasting, and budget management, resulting in increased profitability and fiscal responsibility
- Championed operational excellence by improving processes and making data-driven decisions, enhancing business performance and problem-solving capabilities
- Successfully managed cross-functional programs, fostering relationship development within teams and with key stakeholders to meet program goals
- Resolved conflicts through effective conflict management techniques, while utilizing analytical skills to assess data, market trends, and make informed financial and business analysis
- Managed client accounts and provided insightful business analysis, contributing to customer retention, revenue growth, and successful account management practices
- Implemented customer service management strategies that significantly improved customer satisfaction and loyalty
- These efforts also included enhancing customer relationship management (CRM) practices, resulting in increased repeat business and higher lifetime customer value
- Successfully executed business process improvement initiatives that not only enhanced operational efficiency but also significantly reduced costs
- This achievement demonstrated the capability to optimize business processes, contributing to the company's overall profitability and competitiveness.
Manager
R & J Barbershop
06.2019 - 01.2021
- Successfully managed a customer service team, ensuring exceptional customer support and satisfaction, while exhibiting strong decision-making skills to resolve complex issues efficiently
- Exhibited exceptional decision-making skills in high-pressure situations while overseeing customer service management, ensuring that customer support met and exceeded performance targets
- Applied project management expertise to plan and execute customer service improvement initiatives, driving operational excellence and enhancing the overall customer support experience
- Directed and coordinated operations management activities, ensuring seamless daily operations, while employing strong customer service management practices to meet and exceed service delivery expectations.
- Helped increase social media presence through Instagram. Went from 168 to 800 followers.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager
Vincent's 3 Barbershop
08.2015 - 05.2019
- Demonstrated outstanding leadership as a Manager overseeing a successful barbershop and ensuring the highest quality grooming services for a diverse clientele
- Managed a team of skilled barbers, fostering a positive work environment, and consistently delivering exceptional haircuts and grooming services, contributing to a loyal customer base
- Utilized strong organizational and managerial skills to handle inventory, appointment scheduling, and business operations while maintaining clean and efficient workspace
- Provided personalized grooming consultations, built strong client relationships, and executed trendy and classic haircut styles, earning the reputation as a trusted and talented barber
- Implemented effective marketing strategies, resulting in increased foot traffic and customer retention, and achieved business growth and profitability as both a Manager and Barber.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Cord Blood Educator
Cryo-Cell
05.2014 - 08.2015
- Passionate Cord Blood Educator: Dedicated to raising awareness about the importance of cord blood banking and its life-saving potential through educational outreach and community engagement
- Informative Seminars: Conducted informative seminars and workshops on cord blood preservation, empowering expecting parents with knowledge about the benefits of stem cell banking
- Expert Resource: Served as a knowledgeable resource for healthcare professionals, answering questions and providing the latest research on cord blood transplantation and regenerative medicine
- Curriculum Development: Designed and developed educational materials, including presentations, brochures, and online content, to support cord blood education initiatives
- Patient Advocacy: Advocated for cord blood donation and banking, facilitating partnerships with hospitals and clinics to increase access to this vital medical resource.
Education
Bachelor of Science - Health Science
Ashley University
01.2014
EMT Certificate - Emergency Medical Technology/Technician (EMT Paramedic)
Broward Fire Academy
Davie, FL11.2010
Skills
- Collaboration
- Mentorship
- Financial Management Experience
- Business Development
- Customer Relationship Management (CRM)
- Operational Excellence
- Administration
- Decision-Making
- Program Management
- Relationship Development
- Business-to-Business (B2B)
- Business Management
- Project Management
- Strategic Planning
- Business Process Improvement
- Staffing Plans
- Problem-Solving
- Operations Management
- Conflict Management
- Analytical Skills
- English
- Russian
- Revenue Growth
- Market Analysis
- Accountability
- Organizational Skills
- Willing to Learn
- Customer Service
- Attention to Detail
- Critical Thinking
- Planning and coordination
- Prioritizing and Planning
- Customer relationship development
- Cash handling expertise
- Proactive and Focused
- Goal Setting
- Staff Training
- Business Relationship Management
- Work Planning
- Workflow Coordination
- Community Networking
- Financial Management
- Strategy Development
- Staff Recruitment and Hiring
Personal Information
Title: Innovative and Result-Driven Director, Commercial Strategy
Languages
Russian
Professional Working
Timeline
Director of Finance and Operations
Mental Power Development
01.2021 - Current
Manager
R & J Barbershop
06.2019 - 01.2021
Manager
Vincent's 3 Barbershop
08.2015 - 05.2019
Cord Blood Educator
Cryo-Cell
05.2014 - 08.2015
Bachelor of Science - Health Science
Ashley University
EMT Certificate - Emergency Medical Technology/Technician (EMT Paramedic)
Broward Fire Academy
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