Summary
Overview
Work History
Education
Skills
Timeline
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Janella Johnson

Jonesboro,GA

Summary

Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Dependable Receiving Associate with 5 years of experience. Consistently completes tasks quickly with exceptional eye for detail and commitment to taking initiative. Successful at monitoring products for quality and following directions.

Overview

7
7
years of professional experience

Work History

Receiving Clerk/Warehouse Forklift Operator

C H Robinson
11.2023 - Current
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Double-checked cargo inventories and documentation for accuracy.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.

Customer Service Representative

Liveops
02.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.

Lead Forklift Operator

DHL Supply Chain
07.2021 - 11.2023
  • Resolved issues related to damaged goods or misplaced items expeditiously, maintaining customer satisfaction levels.
  • Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
  • Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
  • Enhanced workplace safety by conducting regular equipment inspections and addressing potential hazards in a timely manner.
  • Provided training to new forklift operators, ensuring adherence to safety regulations and company procedures.

Sales Advisor

Comcast, Xfinity
02.2017 - 06.2019
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.

Education

GED -

BPCC
Bossier City, LA
09.2015

Skills

  • Shipping and receiving
  • Warehouse Organization
  • Material Handling
  • Invoice Verification
  • Product Inspection
  • Forklift Operation
  • Inventory Software
  • Inspection and Quality Control
  • Attention to Detail
  • Self-Motivated and Independent
  • Records Management
  • Warehousing Operations
  • Package handling

Timeline

Receiving Clerk/Warehouse Forklift Operator

C H Robinson
11.2023 - Current

Lead Forklift Operator

DHL Supply Chain
07.2021 - 11.2023

Customer Service Representative

Liveops
02.2019 - Current

Sales Advisor

Comcast, Xfinity
02.2017 - 06.2019

GED -

BPCC

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Janella Johnson