Janella Pryce
Conway,SC
It is never too late to be what you might have been.
George Eliot
Work History
Business Office Manager & Staffing Coordinator
SC Housecalls
- Maintained positive patient relations by addressing concerns and providing exceptional customer service
- Verified insurance coverage for patients to facilitate smooth and efficient billing procedures
- Supervised and trained staff to optimize performance and promote teamwork
- Supervised staff members to ensure compliance with regulations and maintain high standards of care
- Helped train new employees in the processes and guidelines of insurance regulations and patient experience
- Handled billing and coding responsibilities accurately and in compliance with guidelines
- Utilized medical coding knowledge to document patient diagnoses and procedures accurately
- Collected patient balances per the company's policy using Excel spreadsheets to compile the collection list and keep track of payment plans.
Front Desk Coordinator
Waccamaw Dermatology
- Answered phones promptly and professionally to assist customers with inquiries and appointments
- Provided exceptional customer service by addressing concerns and resolving issues promptly
- Efficiently checked in patients, verified insurance information, and collected necessary paperwork
- Handled billing and coding responsibilities accurately and in compliance with guidelines
- Scheduled appointments efficiently to maximize patient flow and minimize wait times
- Managed staff schedules, tasks, and performance to ensure smooth office operation.
Front Office Manager
Advanced Medical Solutions
- Managed insurance billing processes to ensure accurate and timely submission of claims
- Maintained positive patient relations by addressing concerns and providing exceptional customer service
- Oversee inventory management to ensure adequate supplies for patient care
- Scheduled appointments efficiently to maximize daily patient flow and minimize wait times
- Supervised and trained staff to optimize performance and promote teamwork
- Utilized medical coding knowledge to document patient diagnoses and procedures accurately.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
I am a seasoned Office Manager offering leadership experience in administrative positions. I am well-versed in all areas of the front-end medical office duties, including but not limited to, insurance verification, account management, collections, and patient relations. Top-notch management abilities in financial, personnel, and clerical areas.
Education
No Degree - Business Management
08.1993 - 05.1994
Associate of Arts - Early Childhood Education
05.2005 - 08.2006
Certified Medical Administrative Assistant - Medical Administrative
03.2020 - 02.2021
Skills
- Office Supplies and Inventory
- Proposal Writing
- Accounts Payable and Receivable
- Office Management Software
- Active Listening
- Error Reviews
- Credit and Collections
- Vendor Partnerships
- Departmental Support
- Training and Development
- Document Quality
- Electronic Medical Record (EMR) Systems
- Account Collections
- Microsoft Office
- Material Preparation
- Financial Counseling
- Petty Cash Disbursement
- Electronic Charting
- Setting Up Referrals
- Inventory Control
- Reading Comprehension
- Employee Timesheet Processing
- File and Data Retrieval Systems
- Customer Service Management
- Calendar Management
- Home Healthcare Management
- Customer Care
- Business Correspondence
- Spreadsheet and Database Creation
- Administrative Management
- Office Administration
- Report and Document Preparation
- Patient Correspondence
- Staff Training
- Government Incentives
- Postage Meter
- Evaluate Performance
- Reminder Calls
- Confidential Records Management
- Leadership and Change Management
- Annual Evaluations
- Administration and Operations
- Documentation
Certification
- Certified Medical Administrative Assistant- South Carolina License
Timeline
Palmetto Academy of Learning And Development - Certified Medical Administrative Assistant, Medical Administrative
03.2020 - 02.2021
Ivy Tech Community College of Indiana - Associate of Arts, Early Childhood Education
05.2005 - 08.2006
Cincinnati Christian University - No Degree, Business Management
08.1993 - 05.1994
Business Office Manager & Staffing Coordinator - SC Housecalls
Front Desk Coordinator - Waccamaw Dermatology
Front Office Manager - Advanced Medical Solutions
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