Open To Work
Janella Williams
Jacksonville
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Bike Rider
N/A
Jacksonville
05.2023 - Current
Guest Advocate
Target
Jacksonville
06.2020 - Current
- Thank guests and let them know we’re happy they chose to shop at Target
- Demonstrate a service culture that priorities the guest experience by delivering the service standard
- When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs
- Support Cash Office processes as needed, including management of cash systems
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible
- Support guest services such as (OPU), (DU) orders and returns
- Stock supplies during store open hours while being available for the guest
- Maintain a clean, clutter free work area
- Deliver easy and accurate service to all Order Pick Up, Drive Up and Registry guests
- Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures
- Attempt every return and follow register prompts
- Understand and show guests how to use Wallet and the other features and offerings
- Make guest aware of current and upcoming brand launches, store activities and events
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Scan and bag all guest items
- Be knowledgeable about the tools, products and services
Volunteer
Feeding Northeast Florida
Jacksonville
01.2016 - Current
- Organized food distribution events for community members in need.
- Collaborated with local partners to enhance outreach initiatives.
- Managed inventory of food supplies to ensure availability.
Education
Associate - Creative Writing
Savannah College of Art And Design
Savannah, GA 09.2013 - 04.2017
Robert W. Groves High School
Savannah, GASkills
- Guest engagement
- Safety compliance
- Problem solving
- Merchandise orders and exchanges
- Multitasking Abilities
- Professional demeanor
- Teamwork skills
- Retail operations
- Attention to detail
- Stress tolerance
Certification
- 4 years of Academic Achievement
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Bike Rider
N/A
05.2023 - Current
Guest Advocate
Target
06.2020 - Current
Volunteer
Feeding Northeast Florida
01.2016 - Current
Associate - Creative Writing
Savannah College of Art And Design
09.2013 - 04.2017
Robert W. Groves High School