Janelle Alvear
Brownsville,TX
Summary
Motivated Information Technologist with 3+ years of success providing technical support to customers by phone, email, and remote desktop systems. Talented at resolving technical problems by carefully listening to customers and conducting appropriate research to develop solutions. Meticulous in recording information so teammates have clear understanding of issue and steps for resolution.
Overview
6
6
years of professional experience
Work History
Technical Support
Apple
Brownsville, TX
10.2022 - 06.2024
- Provided technical support and troubleshooting advice for customers.
- Provided technical support to staff when needed.
- Provided technical support during product launches or promotions.
- Provided technical support for various software applications.
Information Technology Specialist
Murillo Construction
Brownsville, TX
02.2021 - 10.2022
- Resolved complex problems by troubleshooting hardware and software applications.
- Managed multiple projects simultaneously while meeting deadlines.
- Maintained inventory records of all installed equipment including software licenses.
- Monitored network performance to identify potential issues or security breaches.
Receptionist
Murillo Construction
Brownsville, TX
03.2018 - 02.2022
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Responded to inquiries from internal staff members regarding office operations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Bachelor of Science - Biology
University of Texas - Rio Grande Valley
Edinburg, TX12-2022
Skills
- Technical Problem Solving
- Technical Issue Troubleshooting
- Planning and Organizing
- Analytical Thinking
- Computer Proficiency
- Ability to Navigate Multiple Systems
- Fast Learner
References
References available upon request.
Timeline
Technical Support
Apple
10.2022 - 06.2024
Information Technology Specialist
Murillo Construction
02.2021 - 10.2022
Receptionist
Murillo Construction
03.2018 - 02.2022
Bachelor of Science - Biology
University of Texas - Rio Grande Valley