Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JANELLE ARELLANO

Summary

Dynamic and results-oriented sales professional with a proven track record of exceeding sales targets, and cultivating strategic client relationships. Adept at leveraging a consultative approach to understand client's needs to deliver tailored solutions. Strong and effective communicator with exceptional negotiation skills, and a keen ability to drive revenue growth. Accurately performs challenging tasks with precision and attention to detail. Highly motivated, and dedicated with a strong drive to reach excellence. Customer-Centric sales professional offering extensive knowledge of the insurance industry

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Executive Team Lead

Insurance Office Of America
03.2021 - Current
  • Mentored account management team to develop skills and increase company revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with clients in developing and implementing effective risk management solutions, resulting in long-term reduction of insurance costs.
  • Profound understanding of evolving industry trends, emerging technologies, and innovative concepts to strategically enhance our services for our valued clientele.
  • Exceptional at championing client interests through adept negotiation techniques.
  • Performed routine policy reviews to evaluate evolving needs, ensuring comprehensive coverage for all potential risks, and 100% client satisfaction.
  • Strong interpersonal skills for establishing and maintaining client trust.
  • Implementing full cycle sales strategy resulting in 35% increase in new business, and 20% increase in retention


Account Executive

Patra Corp
10.2019 - 03.2021
  • Cultivates and sustains client relations while offering strategic planning and consultative advice
  • Managed team of associates to achieve high customer satisfaction, retention, and growth.
  • Acquired new business and drove revenue streams by providing cutting-edge services to clients
  • Drove new business development and client acquisition through cold calling, lead generation, business-to- business sales, and exceptional service
  • Nurtured professional relations to establish long-term and profitable partnerships
  • Enhanced operational efficiencies by proactively researching and delivering prompt resolutions.
  • Collaborated with international team to design and implement streamlined workflows

Lead Account Manager

Alcott Insurance Agency
11.2017 - 10.2019
  • Providing excellent service to existing clientele by developing knowledge of their operations and risk exposures
  • Engaged customers and provided high level of service by carefully explaining details within their insurance documents
  • Drove client retention by increasing savings opportunities and identifying premium discounts
  • Working knowledge in claims, loss prevention, underwriting, administration, and sales operations
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider
  • Streamlined operational efficiencies by researching problems and delivering speedy issue resolutions
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives
  • Always maintained pleasant and cordial attitude, even when issues arose
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.

Sales Representative

State Farm
06.2015 - 11.2017
  • Performing risk analysis for current and new clientele.
  • Exceeded monthly sales targets and quotas consistently.
  • Provided guidance to clients in making financial decisions
  • Conducted market research and analysis to identify key customer segments.
  • Establishing and sustaining business to business relationships
  • Fostered enduring relationships with customers and the community to drive sustained business growth.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

Marketing Coordinator

Marriott Vacation Club
06.2011 - 06.2015
  • Sales position with intensive public contact
  • Facilitating guest events while meeting sales standards
  • Coordinated with internal departments and local vendors to guarantee on time delivery of all marketing materials to the community to promote long term business growth
  • Leveraged industry trends and competitive analysis to improve marketing campaign performance
  • Created and conducted unique marketing proposal presentations.

Education

Bachelor's Degree - Applied Science: Biochemistry

University of Nevada Reno

Skills

  • Sales and training development
  • Cross-selling and upselling techniques
  • CRM software proficiency
  • Customer service orientated
  • Account management
  • Negotiation and persuasion
  • Research and data analysis
  • Prospecting and lead generation
  • Managing client relationships
  • Product knowledge and demonstration abilities

Certification

Property & Casualty Insurance License Life & Health Insurance License

Timeline

Account Executive Team Lead

Insurance Office Of America
03.2021 - Current

Account Executive

Patra Corp
10.2019 - 03.2021

Lead Account Manager

Alcott Insurance Agency
11.2017 - 10.2019

Sales Representative

State Farm
06.2015 - 11.2017

Marketing Coordinator

Marriott Vacation Club
06.2011 - 06.2015

Bachelor's Degree - Applied Science: Biochemistry

University of Nevada Reno

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JANELLE ARELLANO