Summary
Overview
Work History
Education
Skills
Pet Coordinator for Fur Angels Animal Rescue
Timeline
Generic

Janelle Ball

Wheaton,IL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Fannie May
11.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Driver Manager

Dominos Pizza Inc.
08.2009 - 06.2011
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Addressed driver communications and provided required data to drivers.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Pet Groomer

Blue Ribbon
07.2005 - 08.2009
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Trimmed nails using clippers and grinders.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.

Grooming Salon Manager

Kremer Inc
05.1999 - 06.2006
  • Aligned grooming services with brand promise for quality and customer care.
  • Ordered supplies for forecasted grooming demands.
  • Managed and maintained health, welfare and proper care of animals.
  • Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
  • Recruited and trained staff to offer grooming services for diverse animals.
  • Educated service personnel on company policy and procedure.
  • Delegated workplace responsibility to appropriate staff.
  • Prepared billings and estimates for customers.
  • Upheld 24-hour response time to service requests.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - Animal Sciences

Joliet Junior College
Joliet, IL
06.2020

High School Diploma -

Wheaton North High School
Wheaton, IL
06.1996

Skills

  • Staff Training
  • Resident Satisfaction
  • Training and Development
  • Closing Oversight
  • Microsoft Office Expertise
  • Merchandising
  • Product Branding

Pet Coordinator for Fur Angels Animal Rescue

Coordinate Several Foster homes with taking care of animals, adoptions and special events. I field calls for surrenders, set up adoption events, and prepare families for future animals. I have been with the rescue for 15 plus years and I love helping animals and people.  

Timeline

Assistant Manager

Fannie May
11.2019 - Current

Driver Manager

Dominos Pizza Inc.
08.2009 - 06.2011

Pet Groomer

Blue Ribbon
07.2005 - 08.2009

Grooming Salon Manager

Kremer Inc
05.1999 - 06.2006

Bachelor of Science - Animal Sciences

Joliet Junior College

High School Diploma -

Wheaton North High School
Janelle Ball