Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle Brtek

Blaine,MN

Summary

612 562 2610 I am a very motivated and intelligent hard worker. I appreciate working with a team, but also working independently. I love to learn new things and challenge myself. I am a quick learner and easy to train. I'm looking for not just a job, but a career. I'm hoping to find a stable career that has opportunities to grow, good pay and hours that can work with a daycare schedule. I'm appreciative of all the past opportunities I have been given and am excited to see what door will open up next. Authorized to work in the US for any employer

Overview

14
14
years of professional experience

Work History

04.2020 - Current
  • I have been at home with my children since the beginning of the pandemic.

CSR - Customer Service Representative

NCSI
04.2019 - 04.2020
  • NCSI is a company that dispatches telecommunication services
  • As a CSR, I was responsible for scheduling technicians to serve our customers in their area, confirming the job was complete, and to handle all billing
  • Unfortunately, COVID-19 struck, the company was struggling and was forced to let me go because
  • Didn’t have seniority
  • Duties:
  • Answer phones in a timely manner and take appropriate action for each call
  • Attend training sessions to stay up to date on all files pertaining to my position
  • Verify customer’s information
  • Complete all billing for each file
  • Handle any disputes
  • Remain knowledgeable of the work the technicians are doing, as I was responsible for explaining, in detail, what was completed on site
  • Listing all materials used in each job
  • Keeping track of all emails/calls made for each file
  • Keeping a positive attitude throughout
  • Making sure to keep our customer’s happy, even if something were to go wrong on site

Cashier/Customer Service

MotoMart
02.2018 - 04.2019
  • Ensure pricing is correct
  • Issue change, receipts, and refunds
  • Count money before and after shift to ensure adequate change
  • Make sales referrals and introduce new products
  • Resolve customer complaints, guide them and provide relevant information
  • Bag items carefully
  • Greet customers when entering and leaving
  • Maintain a clean check out area
  • Answer customer's questions and get a manager if an answer doesn't solve the issue
  • Pleasantly deal with customer's to ensure full satisfaction

Call Center Representative

Wells Fargo
10.2017 - 03.2018
  • At Wells Fargo, our main goal is to keep the customer happy at all cost
  • Staying positive, and making sure to remind our customers that we are on their side and want to help and fix the problems they are dealing with
  • Keeping their information private, and going above and beyond to help
  • Duties:
  • Answer incoming calls and take appropriate action for each call
  • Verifying client information
  • Fulfill requests by clarifying desired information
  • Maintain customer satisfaction ratings based on explicit criteria set forth by Wells Fargo
  • Attend training sessions to stay updated on product and/or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer or if that issue requires managerial input
  • Meet personal/team qualitative and quantitative targets

Front Desk Receptionist

Americinn Hotel
01.2016 - 12.2017
  • At AmericInn, we were very focused on giving our customers the best experience possible
  • I was responsible for checking people in and out of their rooms, taking care of laundry, handling the breakfast duties, and making sure all the rooms are cleaned after the housekeepers are finished
  • I was also responsible for making sure that all of our customers had a wonderful experience while staying with us (which was my favorite part).

Shift Manager

Arby's
07.2011 - 05.2016
  • At Arby's my primary duties included delegating jobs, being responsible for customer and employee safety, handling unsatisfied customers, being in charge of all cash in the store, and over all being a great team player
  • I was a 16 year old crew member when I started & was promoted to shift manager as soon as I turned 18
  • In order to get promoted to shift manager I had to pass the ServSafe test, which was done with flying colors
  • I was trained and ready to be promoted to an Assistant Manager but before a position opened up I had my son and realized the fast food hours are not fit for a mother
  • I was recognized at the Arby’s annual management meeting for my outstanding contributions to the company, and was awarded 2016 Shift Manager of the Year
  • This exceptional award is presented to the top performer out of approximately 500 managers in the northern region
  • I loved my job at Arby's but am ready for the next step and new experiences.

Teacher's Aide

Little Red Wagon
03.2013 - 07.2014
  • My duties included preparing meals and snacks through out the day, organizing day-to-day activities, keeping the center clean, taking care of, and also, keeping an eye on all of the children
  • In May of 2014
  • Received a raise at Arby's so decided to quit at the daycare center.

Line Worker

Express Image
01.2012 - 02.2013
  • I was offered a job at Express Image I had to do independent work for the first time
  • We had multiple orders we had to finish by a certain day as a team and individually sometimes
  • I also helped with stocking shelves, counting and verifying inventory, and scanning items into our inventory.

Education

High school diploma - undefined

Blaine High School
Blaine, MN
2013

Skills

  • Cash handling
  • Open and close store
  • Management (3 years)
  • Decision making
  • Computer literacy
  • Quick learner
  • Problem Resolution
  • Team Management
  • Teamwork
  • Being thorough
  • Customer Service
  • Goal setting
  • Leadership
  • Resourceful
  • Independent
  • Self Motivated
  • Inventory Control
  • Excellent decision making skills
  • Basic Computer Skills
  • Phones
  • Food Service
  • Crew Member
  • Meal Preparation
  • Shift Management
  • Food Preparation
  • Laundry
  • Assistant Manager Experience
  • Awards
  • Shift manager of the year
  • March 2016
  • Out of 500 managers I was awarded this for my outstanding work at Arby's
  • Assessments
  • Customer focus & orientation — Highly Proficient
  • November 2021
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Customer service — Highly Proficient
  • November 2021
  • Identifying and resolving common customer issues
  • Full results: Highly Proficient
  • Front desk agent (hotel) — Expert
  • November 2020
  • Selecting hotel rooms based on verbal requests and identifying errors in hotel data
  • Full results: Expert
  • Verbal communication — Highly Proficient
  • November 2021
  • Speaking clearly, correctly, and concisely
  • Full results: Highly Proficient
  • Typing — Proficient
  • November 2021
  • Transcribing text
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Additional Information
  • I'm a very motivated worker and I put my all into everything I do I want to expand my horizons
  • And knowledge by working in a new field I'm a fast learner and able to use my many skills I've
  • Learned in my 3 years of management experience I work well with a team but also great at working
  • Independently when necessary I would be a wonderful asset to your company Thank you
  • Assistant Manager, Billing, Cash handling, Interpersonal skills, Basic Computer Skills, Computer literacy, Client, Customer satisfaction, Customer Service, Decision making, Fast, Focus, Forth, Goal setting, Image I, Inventory, Inventory Control, Leadership, Managerial, Materials, Money, Multitasking, Next, Organizing, Organizational Skills, Policies, Pricing, Problem solving, Problem Resolution, Speaking, Express, Quick learner, Fast learner, Safety, Sales, Scanning, Scheduling, Self Motivated, Team Management, Team player, Teamwork, Telecommunication, Phones, Answer phones, Typing, Verbal communication

Timeline

04.2020 - Current

CSR - Customer Service Representative

NCSI
04.2019 - 04.2020

Cashier/Customer Service

MotoMart
02.2018 - 04.2019

Call Center Representative

Wells Fargo
10.2017 - 03.2018

Front Desk Receptionist

Americinn Hotel
01.2016 - 12.2017

Teacher's Aide

Little Red Wagon
03.2013 - 07.2014

Line Worker

Express Image
01.2012 - 02.2013

Shift Manager

Arby's
07.2011 - 05.2016

High school diploma - undefined

Blaine High School

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