Janelle Bulan
Wynantskill
Summary
Dynamic professional with a proven track record at Carver Companies, excelling in customer service and attention to detail. Adept at streamlining workflows and enhancing client satisfaction through effective communication and attention to detail. Recognized for ensuring compliance with safety regulations while fostering team collaboration and adaptability in fast-paced environments.
Results-driven logistics professional with proven track record in managing high paced work flow. Skilled in data analysis, inventory management, and process optimization. Strong focus on collaborative team efforts and adaptability to changing requirements. Known for reliability and efficiency in achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Scale Master
Carver Companies
01.2023 - Current
- Operated weigh scales and issued tickets when necessary.
- Answered customer calls professionally and routed to appropriate person.
- Dispatched orders to drivers for efficiency.
- Maintained tidy work area to reduce likelihood of accidents.
- Communicated with operators to share information related to product.
- Used Apex ,Microsoft, Comand Alkon to track products as they arrived at and departed from facility.
- Greeted customers and provided excellent service to internal and external clients.
- Ensured compliance with state regulations by staying updated on industry standards and guidelines for weighing practices.
- Streamlined the workflow with consistent communication between truck drivers, loaders, and other personnel.
- Maintained a clean and safe working environment by adhering to safety regulations and protocols.
- Enhanced customer satisfaction through prompt and accurate processing of weighing transactions.
- Expedited client turnaround time using strong interpersonal skills when directing trucks onto the scale platform after they had been weighedin.
- Complied with safety regulations to avoid potential injuries and support company goals.
Vet Technician/Back Office Manager
4 Paws Animal Hospital
09.2013 - 01.2023
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
Education
Business
Amsterdam Highschool
Amsterdam NY06-1994
Skills
- Operations management
- Workflow design
- Customer service
- Time management
- Data entry
- Safety requirements
- Data entry proficiency
- Outbound scale operations
- Document management
- Department of transportation regulations
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Safety procedures
- Active listening
Timeline
Scale Master
Carver Companies
01.2023 - Current
Vet Technician/Back Office Manager
4 Paws Animal Hospital
09.2013 - 01.2023
Business
Amsterdam Highschool
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