Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Carlisle

Woodward,OK

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call representative position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

CNA Private Home Care

Acumen
09.2022 - Current
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Call Center Sales Representative

Cutco
01.2021 - 04.2022
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Utilized sales techniques to build customer interest and close sales.
  • Developed extensive knowledge of products and services to better assist customers.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Implemented upselling techniques to increase revenue and move product.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Made average of 50 outbound and inbound calls per day.
  • Overcame objections using friendly, persuasive strategies.
  • Set up appointments with interested customers according to schedule availability.
  • Attained $4500 in sales targets on monthly basis.

CNA

Woodward Skilled Nursing And Therapy
08.2020 - 04.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Manager

Ah-Sigh-E
04.2018 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Sophmore - Nursing

Northwestern Oklahoma State University
Woodward
05.2026

Skills

  • Compassionate Communication
  • Complex Problem-Solving
  • Mobility Assistance
  • Patient-Focused Care
  • Conducting Intakes
  • Quality Assurance
  • Medical Terminology Knowledge
  • Call Center Customer Service
  • Outbound Calling
  • Customer Inquiry and Response
  • Product Descriptions
  • Attention to Detail
  • Active Listening
  • Customer Targeting
  • Persuasive Strategies
  • Time Management
  • Service Descriptions
  • Script Reading

Timeline

CNA Private Home Care

Acumen
09.2022 - Current

Call Center Sales Representative

Cutco
01.2021 - 04.2022

CNA

Woodward Skilled Nursing And Therapy
08.2020 - 04.2022

Manager

Ah-Sigh-E
04.2018 - 04.2020

Sophmore - Nursing

Northwestern Oklahoma State University

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Janelle Carlisle