Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janelle Coca

Albuquerque

Summary

Dynamic Traffic Coordinator at iHeart Media with expertise in multi-market operations and revenue optimization. Proven track record in database management and effective communication, enhancing productivity through innovative technology. Recognized for exceptional problem-solving skills and attention to detail, driving significant improvements in commercial log production and error resolution.

Overview

16
16
years of professional experience

Work History

Traffic Coordinator

iHeart Media
Albuquerque
02.2018 - 05.2025
  • I work in multiple markets with the same procedures as before. The company has introduced new technology that has offered new skill sets to optimize revenue and productivity for multiple markets.
  • Produce daily commercial logs by obtaining information, importing orders, and capturing commercial advertising schedules.
  • Enter commercial advertising schedules, and maintain the database by reviewing and resolving error reports, with the ultimate goal of optimizing revenue.
  • Assist markets within my territories with LOA, vacation days, and sick leave.
  • I am proficient in clockworks for both AM and FM stations, and I can build a clock from scratch.
  • Managed communication between departments to ensure smooth operations.

Shop Manager

The Cornivore
Albuquerque
08.2021 - 12.2021
  • Supervise store staff and manage overall operations of the store in a fast-paced environment.
  • Maintained a detailed cooking schedule to fulfill fundraiser orders as well as in store popcorn sales.
  • Had daily and weekly inventories to ensure the store had enough product for upcoming orders and sales.
  • Trained and mentored staff on customer service and product knowledge.
  • Maintained cleanliness and organization of the shop environment for safety compliance.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Resolved customer complaints promptly and professionally.
  • Built and maintained sound business relationships with vendors and suppliers.

Claims Processor

United Health Care
Albuquerque
04.2017 - 02.2018
  • Analyze claims to determine extent of company's liability and make approval or denial decisions in accordance with the policy provisions.
  • Meeting established productivity, schedule adherence, and quality standards.
  • Conducted data entry, researching, adjusting medical claims for certain Florida and Texas markets.
  • Processed insurance claims accurately and efficiently using proprietary software systems.
  • Processed a high volume of incoming claims in accordance with established policies and procedures.
  • Adhered to all applicable laws, regulations, and company standards while processing claims.

Traffic Coordinator

iHeart Media
Albuquerque
06.2013 - 04.2017
  • I work in multiple markets with the same procedures as before. The company has introduced new technology that has offered new skill sets to optimize revenue and productivity for multiple markets.
  • Produce daily commercial logs by obtaining information, importing orders, and capturing commercial advertising schedules.
  • Enter commercial advertising schedules, and maintain the database by reviewing and resolving error reports, with the ultimate goal of optimizing revenue.
  • Assist markets within my territories with LOA, vacation days, and sick leave.
  • I am proficient in clockworks for both AM and FM stations, and I can build a clock from scratch.
  • Managed communication between departments to ensure smooth operations.

Manager

See's Candy
Albuquerque
09.2011 - 04.2013
  • Supervise store staff and manage overall operations of the store in a fast-paced mall environment.
  • Perform all duties with respect to the interview process, training and placement of all store personnel.
  • Developed training programs for new employees to enhance skills and knowledge.
  • Managed inventory levels to ensure availability of product and supplies.
  • Coordinated with quality assurance team to maintain product standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Appliance Specialist / Wireless Sales Consultant

Best Buy
Albuquerque
11.2009 - 09.2011
  • Assisted customers with the purchase of major home appliances.
  • Scheduled delivery, installation, and pick up of new and old appliances.
  • Demonstrated appliance features and functionalities to enhance customer understanding.
  • Sales of mobile phones and accessories for AT&T, Verizon, and Sprint.
  • Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
  • Shared information on product features for various items to help customers make correct buying decisions.

Education

High School Diploma -

Del Norte High School
Albuquerque, NM
05-2003

Skills

  • Customer service excellence
  • Problem solving
  • Effective communication
  • Multi-market operations
  • Database management
  • Revenue optimization
  • Attention to detail
  • High-performance systems expertise

References

References available upon request.

Timeline

Shop Manager

The Cornivore
08.2021 - 12.2021

Traffic Coordinator

iHeart Media
02.2018 - 05.2025

Claims Processor

United Health Care
04.2017 - 02.2018

Traffic Coordinator

iHeart Media
06.2013 - 04.2017

Manager

See's Candy
09.2011 - 04.2013

Appliance Specialist / Wireless Sales Consultant

Best Buy
11.2009 - 09.2011

High School Diploma -

Del Norte High School

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