Janelle Czoch
Tonganoxie ,KS
Summary
Dynamic professional with extensive experience in customer service and team collaboration at The Merc. Proven problem-solver with strong organizational skills, enhancing customer loyalty through effective communication and relationship-building. Recognized for maintaining high standards of cleanliness and operational efficiency, contributing to overall store success and positive client feedback. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Cooperator
The Merc
Lawrence, KS
07.2023 - Current
- Assisted customers by providing accurate and timely information about products and services.
- Resolved customer issues efficiently to promote loyalty and retention.
- Engaged with customers to foster connections and build lasting relationships.
- Restocked shelves to maintain product availability for customers.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Personal Caregiver
Private Duty
Nortonville, KS
03.2022 - 05.2023
- Provided personal care and assistance to clients, ensuring comfort and safety.
- Developed individualized care plans in collaboration with healthcare professionals.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health conditions, promptly reporting changes to medical staff.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Professional Cleaner
MaidPro
Lawrence, KS
06.2021 - 04.2022
- Operated cleaning equipment and tools to ensure high standards of cleanliness in residential properties.
- Developed efficient cleaning schedules to optimize time management and workflow.
- Trained new staff on cleaning techniques and company protocols for consistency.
- Inspected completed work to guarantee adherence to quality standards and client expectations.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Used time management and efficient cleaning methods to meet deadlines.
Cashier
Dillons Grocery Store
Lawrence, KS
06.2018 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Assistant Manager
Casey's
Oskaloosa, KS
01.2017 - 06.2018
- Supported daily operations by coordinating team schedules and managing inventory levels.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Monitored sales performance and provided actionable insights for inventory management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
No Degree - Psychology
Washburn University of Topeka
Topeka, KSGED -
Lawrence Adult Learning Center
Lawrence, KS06.2001
Skills
- Problem-solving
- Clear communication
- Verbal and written communication
- Decision-making
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Interpersonal skills
Timeline
Cooperator
The Merc
07.2023 - Current
Personal Caregiver
Private Duty
03.2022 - 05.2023
Professional Cleaner
MaidPro
06.2021 - 04.2022
Cashier
Dillons Grocery Store
06.2018 - 06.2020
Assistant Manager
Casey's
01.2017 - 06.2018
No Degree - Psychology
Washburn University of Topeka
GED -
Lawrence Adult Learning Center