Janelle Deckard
Tahlequah,OK
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Marketer
Moore Water Treatment
08.2024 - Current
- Boosted sales through the creation and execution of targeted advertising campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
Wireless Sales Associate
Premium Wireless
08.2021 - 11.2021
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
Customer Service Representative
Concentrix
11.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Manager
Mobile Management
12.2017 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Food Service Worker
Sodexo Food Service
10.2016 - 12.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Crew Member
Arbys Resturant
05.2013 - 10.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Telephone Sales Representative
C3 Customer Contact Channels
04.2009 - 11.2012
- Led customers through smooth sales processes.
- Participated in ongoing professional development opportunities related to industry advancements or relevant skill-building workshops.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Strengthened team morale by consistently demonstrating a positive attitude, offering support to colleagues, and celebrating successes.
Office Manager
Jordan's Tire Center
04.2005 - 11.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - General Business
Oklahoma State University
Stillwater, OK05.2026
Associate of Science - Business Administration
Connors State College
Warner, OK05.2024
Skills
Money Handling
Staff Training and Development
Product and service knowledge
Task Delegation
Team motivation
Customer Relations
Certification
- Small Business Management
Timeline
Marketer
Moore Water Treatment
08.2024 - Current
Wireless Sales Associate
Premium Wireless
08.2021 - 11.2021
Customer Service Representative
Concentrix
11.2020 - 06.2021
Assistant Manager
Mobile Management
12.2017 - 11.2020
Food Service Worker
Sodexo Food Service
10.2016 - 12.2017
Crew Member
Arbys Resturant
05.2013 - 10.2016
Telephone Sales Representative
C3 Customer Contact Channels
04.2009 - 11.2012
Office Manager
Jordan's Tire Center
04.2005 - 11.2008
- Small Business Management
Bachelor of Science - General Business
Oklahoma State University
Associate of Science - Business Administration
Connors State College
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