Janelle De La Rosa
Summary
Driven Assistant General Manager with a proven track record at Sjacfoodgroups, adept in staff management and operations management. Excelled in enhancing team performance and customer satisfaction through effective staff development and inventory control. Skilled in fostering a supportive work environment, significantly improving employee retention and service excellence.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Sjacfoodgroups
03.2019 - 09.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Hotel Front Desk Clerk
Blue Lagoon Hospitality
11.2020 - 01.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Assistant
Affordable Solutions
07.2018 - 03.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
George Westinghouse High School
Pittsburgh, PA06.1999
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Employee Scheduling
Timeline
Hotel Front Desk Clerk
Blue Lagoon Hospitality
11.2020 - 01.2022
Assistant General Manager
Sjacfoodgroups
03.2019 - 09.2024
Assistant
Affordable Solutions
07.2018 - 03.2019
High School Diploma -
George Westinghouse High School