Janelle Denis-Mack
Plainfield,NJ
Summary
Detail-oriented and highly organized Assistant with proven expertise in managing calendars, coordinating appointments, and handling correspondence. Providing exceptional administrative support, managing special projects, and facilitating smooth office operations.
Overview
12
12
years of professional experience
Work History
Personal Assistant to the Owner
Jo Gracia
05.2023 - Current
- Prepare questionnaires for prospective clients.
- Manage business calendar using Outlook.
- Maintain presence on popular social media platforms by posting edited photos, updates, and information.
- Answer incoming emails and online inquiries for consultation requests.
- Tackle special projects such as client presentations to meet tight deadlines.
- Assist in shopping for items for clients.
- Coordinate delivery dates for furniture and decor installation.
- Contribute to the installation process of decor and furniture placement.
Office Manager
Organization For Recovery
09.2022 - 04.2023
- Facilitated the opening and closing of the location, and oversaw shift changes to ensure effective operational strategies and enhance overall business success.
- Processed insurance claims and conducted patient check-ins as part of administrative duties.
- Managed office inventory by regularly ordering supplies and maintaining adequate stock levels.
- Managed over fifty customer calls per day
Front Desk Manager
Candlewood Suites Times Square
06.2016 - 06.2021
- Provided comprehensive training to newly hired staff on procedural protocols, compliance regulations, and performance optimization strategies.
- Oversaw the front desk operations, ensuring the upkeep and accuracy of client records.
- Presented resort amenities to customers in a friendly and accommodating manner.
- Maintained transaction security by verifying payment cards against identification documents.
Front Desk Receptionist
New York Bone And Joint Specialists
05.2012 - 06.2016
- Prepared and processed patient referrals and transfer requests.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Managed calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
High School Diploma -
Bronx High School For The Visual Arts
Bronx, NY06.2012
Skills
- Strong organizational abilities
- Exceptional customer service
- Effective time management
- Proficient in maintaining confidentiality
- Tech-savvy
- Keen attention to detail
- Strong verbal and written communication skills
- Experienced in Office 365
Timeline
Personal Assistant to the Owner
Jo Gracia
05.2023 - Current
Office Manager
Organization For Recovery
09.2022 - 04.2023
Front Desk Manager
Candlewood Suites Times Square
06.2016 - 06.2021
Front Desk Receptionist
New York Bone And Joint Specialists
05.2012 - 06.2016
High School Diploma -
Bronx High School For The Visual Arts