Janelle Dillard
Human Services & Family Advocacy Professional
Murrieta,CA
Summary
Education and human services professional with interdisciplinary studies background in education psychology and military studies. Focused on leadership, organization, and service delivery with strong understanding of human behavior. Experienced in process improvement and collaborative work to drive measurable impact.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Personal & Professional Development Technician
MCCS Camp Pendleton
Oceanside, California
07.2025 - 04.2026
- Conducted individual consultations to assess circumstances, identify service gaps, and recommend appropriate resources for effective support.
- Assisted military members and families in needs assessments, service explanations, and referral coordination to enhance access to resources.
- Provided professional customer service while helping families navigate complex systems and transitions.
- Improved administrative processes to allow more time for direct family support.
- Collaborated with cross-functional teams to address service delivery issues, leading to improved workflow efficiency.
- Kept accurate documentation and followed established policies and safety regulations.
Early Childhood Educator (Home-Based)
Childcare
06.2017 - 07.2025
- Designed and implemented structured learning environments using evidence-based strategies to support children with developmental delays and autism spectrum disorder (ASD).
- Conducted developmental screenings and ongoing progress assessments, identifying individualized learning and behavioral support needs to tailor interventions effectively.
- Applied behavior guidance techniques including visual schedules, positive reinforcement, sensory regulation strategies, and social-emotional skill building.
- Partnered closely with families to develop individualized goals aligned with developmental milestones and behavioral support plans.
- Supported children in strengthening communication, adaptive functioning, and social interaction skills.
- Collaborated with parents, early intervention providers, and specialists to reinforce therapeutic strategies within daily routines.
Administrative Support Coordinator
YMCA of South DeKalb
08.2013 - 06.2017
- Provided timely and accurate information to supervisors, co-workers, and subordinates through various communication channels including phone, email, and in-person interactions
- Established and maintained constructive and cooperative working relationships, fostering a positive team environment over time
- Fostered trust and respect among team members through open communication.
- Guided subordinates by setting performance standards.
- Conducted CACFP for each class, ensuring compliance and accuracy in program delivery
SACC Teacher/Program Coordinator
Us Dream Academy Inc.
10.2009 - 03.2013
- Student supervision and safety monitoring across school settings
- Individual and small-group support for students with diverse needs
- Collaborated with teachers, enhancing support for instructional goals and improving student learning outcomes
- Enforced school policies to ensure a safe and productive environment for all students. and behavior guidance
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
- Organized and supervised games and recreational activities, fostering physical, mental, and social development among students
- Progress observation, documentation, and reporting
- Administrative support, data entry, filing, and phone communication
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA08-2026
Associate of Arts - Interdisciplinary Studies
Liberty University
Lynchburg, VAHigh School Diploma -
Newtown High School
Owings, MD06-2007
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Behavioral Support & Special needs advocacy
- Military Family Support & Early Childhood Education
Certification
- Military Resilience
- Preschool
Timeline
Personal & Professional Development Technician
MCCS Camp Pendleton
07.2025 - 04.2026
Early Childhood Educator (Home-Based)
Childcare
06.2017 - 07.2025
Administrative Support Coordinator
YMCA of South DeKalb
08.2013 - 06.2017
SACC Teacher/Program Coordinator
Us Dream Academy Inc.
10.2009 - 03.2013
Bachelor of Science - Interdisciplinary Studies
Liberty University
Associate of Arts - Interdisciplinary Studies
Liberty University
High School Diploma -
Newtown High School