Janelle Dunlap
DERRY,Pennsylvania
Summary
Driven professional with a proven track record in customer satisfaction and cash management, demonstrated during tenure at Rite Aid. Excelled in resolving customer complaints, enhancing loyalty by 30%. Skilled in both guest services and financial operations, showcasing reliability and fostering positive relationships. Achieved significant results in fast-paced environments through exceptional service and strategic problem-solving. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
31
31
years of professional experience
Work History
Customer Service Cashier
Rite Aid
05.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Teaching Assistant
River Valley High School
11.2015 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
- Completed daily reports on attendance and disciplinary performance.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Pharmacy Assistant
Rite Aid
05.2022 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Store Manager
Lois's Floral Boutique
06.1993 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Derry Area Senior High School
Derry, PA06.1993
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Product Knowledge
Timeline
Customer Service Cashier
Rite Aid
05.2023 - Current
Pharmacy Assistant
Rite Aid
05.2022 - 05.2023
Teaching Assistant
River Valley High School
11.2015 - Current
Store Manager
Lois's Floral Boutique
06.1993 - 11.2015
High School Diploma -
Derry Area Senior High School
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