Janelle Falabella
Doylestown,PA
Summary
Dynamic Business Development Representative with PARIS Technologies International, skilled in lead generation and relationship building. Proven track record of increasing client base through strategic outreach and exceptional customer satisfaction. Adept at utilizing CRM software to enhance account management and drive sales growth, fostering long-term loyalty and engagement.
Overview
30
30
years of professional experience
Work History
Business Development Representative
PARIS Technologies International
01.2018 - Current
- Conducted market research to identify potential clients and industry trends.
- Assisted in developing targeted outreach strategies to engage prospective customers.
- Managed CRM software to track leads and maintain accurate sales pipelines.
- Participated in team meetings to share insights on customer feedback and market shifts.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads, increasing client base by identifying potential customers and initiating strategic outreach.
- Developed business pipeline using cold and warm techniques.
- Boosted brand awareness by representing the company at industry events and conferences.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
- Built and fostered lasting relationships with customers and community through regular follow-ups, effective, personalized communication and quick response, resulting in long-term loyalty and expanded client base as well as promoting long term business growth.
Owner & Dance Instructor
Dancers Extraordinaire
09.1995 - Current
- Developed and implemented dance programs tailored to diverse skill levels.
- Managed day to day business operations including, scheduling and logistics for classes and events.
- Built strong relationships with clients, ensuring high satisfaction rates, providing exceptional service.
- Hired, trained and mentored staff to enhance teaching techniques and managed a high-performing team of employees dedicated to achieving company goals.
- Promoted studio through social media and community engagement initiatives.
- Planned routines and organized performance showcases, highlighting student achievements and to build confidence, while collaborating with fellow instructors to plan and execute successful recitals.
- Facilitated group classes, fostering a collaborative and supportive learning environment.
- Mentored aspiring dancers, providing feedback, support and guidance on technique and performance skills. Motivated and encouraged students to practice dance routines to work toward set goals.
- Led workshops on diverse dance styles, expanding program reach and participant interest.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Offered one-on-one instruction to students by appointment.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Planned and oversaw group, couples, and individual dance performances.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement..
District Manager - Independent Consultant
Arbonne International
10.2013 - Current
- Led teams to achieve sales targets and enhance customer engagement.
- Implemented trainings that improved product knowledge and sales techniques among consultants.
- Mentored team members, fostering professional growth and enhancing overall performance standards, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Assisted in training new consultants on product knowledge and sales techniques, fostering team success.
- Developed engaging presentations for client meetings, effectively communicating product benefits and company values.
- Organized promotional events to increase community engagement and drive brand awareness among potential customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, enhancing client satisfaction.
Certified Make Up Artist
Self-employeed
09.2016 - Current
- Designed custom makeup looks for diverse clients from natural to dramatic looks, enhancing individual features and preferences.
- Utilized high-quality cosmetics and tools to apply makeup for various occasions, ensuring client satisfaction.
- Contributed to a welcoming environment by maintaining cleanliness and organization of makeup station, adhering to hygiene standards and protocols.
- Developed strong relationships with clients, fostering loyalty through exceptional service and follow-up care.
- Demonstrated and explained use of different beauty products educating clients about proper makeup application techniques for daily use or special occasions, empowering them to feel confident as well as advised clients on color theory principles when selecting makeup shades that complement their natural features and personal style preferences. In addition to assist clients in selecting the appropriate products for their skin types, elevating their overall experience.
- Spearheaded promotional events showcasing new products or seasonal trends, boosting sales revenue.
- Enhanced client satisfaction by providing expert makeup application and personalized consultations.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand client's desired look, needs, providing tailored recommendations for products and techniques.
- Hosted makeup workshops, helping clients gain in-depth knowledge of various products and uses.
Education
High School Diploma -
Central Bucks High School West
Doylestown, PA06.1993
Skills
- Relationship building
- Product expertise
- Account management
- Self-motivated
- Lead development
- Lead generation
- Lead prospecting
- Email campaigns
- Social media marketing
- Teamwork and collaboration
- Excellent communication
- Customer satisfaction
- Team leadership
- Networking skills
- Order processing
Timeline
Business Development Representative
PARIS Technologies International
01.2018 - Current
Certified Make Up Artist
Self-employeed
09.2016 - Current
District Manager - Independent Consultant
Arbonne International
10.2013 - Current
Owner & Dance Instructor
Dancers Extraordinaire
09.1995 - Current
High School Diploma -
Central Bucks High School West