Janelle Forsyth
Fort Smith,AR
Summary
Efficient and personable escrow officer with many years of experience making complex real estate transactions seamless for buyers, sellers, and colleagues. Customer-focused and disciplined detail person with exceptional proficiency at coordinating multiple transactions simultaneously and accurately. Team player with history of smooth closings and repeat customers. Resourceful Escrow Manager, known for high productivity and efficient task completion. Specialize in risk management, regulatory compliance, and client relationship building. Excel at negotiation, problem-solving, and communication, ensuring smooth escrow transactions and client satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Escrow Manager
Empower Settlement Services
Corapolis, PA
08.2020 - 12.2023
- Utilized escrow software systems for transaction management and documentation.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Communicated regularly with clients to provide updates and ensure a smooth escrow process.
- Coordinated the signing of closing documents, ensuring all parties had a clear understanding of the terms.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Facilitated the disbursement of funds and documents according to escrow instructions.
- Guided training team to build training material and job aids to replicate property transaction knowledge and standardize processes.
- Reviewed and interpreted contracts to determine escrow requirements and ensure accuracy.
- Prepared detailed closing statements, highlighting all transaction costs and disbursements.
- Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
- Collaborated with attorneys, lenders, buyers, sellers, title companies, and other external parties to complete escrow transactions efficiently.
- Conducted post-closing follow-ups to ensure satisfactory completion of all escrow transactions.
- Developed strategies for improving operational efficiency within the Escrow Department.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Negotiated contracts with vendors for additional services required during an escrow transaction.
- Ensured that all necessary documents were collected from clients before beginning an escrow transaction.
- Provided training and guidance to junior escrow officers and support staff.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Maintained accurate records of all transactions and ensured that all parties involved were properly informed throughout the process.
- Assisted in training new employees on departmental procedures related to escrow services.
- Performed periodic audits on closed files to verify accuracy of documentation.
- Complied with federal and state escrow regulations to prevent legal disputes and maintain integrity of transactions.
Escrow Officer
Corinthian Title
Riverside, CA
12.2018 - 08.2020
- Maintained accurate records of all transactions including deposits, withdrawals, disbursements and closing statements.
- Prepared escrow instructions for title companies or attorneys regarding the purchase of real estate properties.
- Verified legal descriptions of properties prior to closing escrow accounts.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Coordinated with title companies or attorneys when preparing documents needed for closings.
- Consulted with title department to resolve tax liens, boundary disputes and encroachments.
- Processed payments related to mortgage loans, taxes, insurance premiums and other fees associated with the sale of a property.
- Managed escrow process from opening to closing, ensuring timely and compliant transactions.
- Conducted title searches to identify any encumbrances or issues affecting property ownership.
- Gathered information necessary for processing transfers including deeds, mortgages, titles and encumbrances.
- Facilitated the disbursement of funds and documents according to escrow instructions.
- Complied with federal and state escrow regulations to prevent legal disputes and maintain integrity of transactions.
- Ensured compliance with the Real Estate Settlement Procedures Act (RESPA) and other relevant laws.
- Reviewed documents for accuracy and verified funds.
- Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
- Communicated regularly with clients to provide updates and ensure a smooth escrow process.
- Utilized escrow software systems for transaction management and documentation.
- Coordinated with buyers, sellers, agents, and lenders to facilitate information exchange and resolve issues.
Escrow Manager
Title365
Riverside, CA
05.2008 - 12.2018
- Utilized escrow software systems for transaction management and documentation.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Communicated regularly with clients to provide updates and ensure a smooth escrow process.
- Coordinated the signing of closing documents, ensuring all parties had a clear understanding of the terms.
- Developed strategies for improving operational efficiency within the Escrow Department.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
- Implemented risk management practices to minimize escrow losses and protect client funds.
- Ensured that all necessary documents were collected from clients before beginning an escrow transaction.
- Provided training and guidance to junior escrow officers and support staff.
- Managed customer accounts by verifying financial information prior to closing escrows.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Negotiated and resolved discrepancies between parties involved in the escrow process.
- Maintained accurate records of all transactions and ensured that all parties involved were properly informed throughout the process.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Ensured compliance with the Real Estate Settlement Procedures Act (RESPA) and other relevant laws.
- Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
- Managed escrow process from opening to closing, ensuring timely and compliant transactions.
- Performed periodic audits on closed files to verify accuracy of documentation.
- Complied with federal and state escrow regulations to prevent legal disputes and maintain integrity of transactions.
- Conducted title searches to identify any encumbrances or issues affecting property ownership.
- Attended conferences and seminars related to industry standards for best practices in Escrow Management.
Education
High School Diploma -
Ramona High School
Riverside06-2001
Skills
- Escrow management
- Transaction processing
- Regulatory compliance
- Title searches
- Financial analysis
- Customer service
- Document preparation
- Team building
- Effective communication
- Post-closing follow-up
- Document review
- Title insurance
- Funds disbursement
- Title clearance
- Escrow standards
- Multi-tasking capacity
- Loan document review
- Industry networking
- Time management abilities
- Data entry
- Staff management
- Proficient in 10-key
- Verbal and written communication
- Loan document packages
- Professionalism
- Computer literacy
- Refinancing Knowledge
- Task prioritization
Timeline
Escrow Manager
Empower Settlement Services
08.2020 - 12.2023
Escrow Officer
Corinthian Title
12.2018 - 08.2020
Escrow Manager
Title365
05.2008 - 12.2018
High School Diploma -
Ramona High School
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