Janelle Francis

• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Operated traditional and computer-operated washers and dryers while observing all safety protocols.
• Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
• Collected soiled linens and clothing and pretreated stains.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Used POS system to collect payments from customers, providing invoice for proof of transaction.
• Used irons and iron boards to press clothing, folding and organizing garments.
• Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
• Examined dried clothes to identify stains, tears and issues.
• Received and counted clothing items to provide fees and date of pick up for customers.
• Delivered superior customer service by responding to inquiries and complaints.
• Supported fellow staff members with delivery and pickup of customer orders.
• Kept track of customer laundry items by properly sorting, identifying and storing clothing.

Patrolling the assigned perimeter.

Monitoring and analyzing camera footage.

Answer alarms and investigate disturbances.

Conduct security checks for specified areas.

Reporting incidents.

Control visitor and employee building access.

Enforce safety precautions.

Monitor alarms and security cameras.

Verifying visitors.

• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Learned other teammates' work tasks to train as backup.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Greeted customers at counter to fulfill requests and answer questions.
• Developed and maintained positive relationships with customers to enhance service.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Set up and broke down food service lines quickly to maintain service flow.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Stored food in designated containers and storage areas to prevent spoilage.
• Utilized POS system to receive and process food and beverage orders.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
• Monitored food quality and freshness throughout day.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Cleaned and organized kitchen, dining and service areas.
• Distributed food to waiters and waitresses to serve to customers.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Processed customer payments and balanced cash drawers.
• Adjusted food preparation methods in accordance with customer requests.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Greeted customers and answered inquiries regarding menu items and specials.
• Demonstrated knowledge of menu items and corresponding ingredients.