Janelle Gallatin
Windsor,WI
Summary
Dedicated and mission-driven professional with over 15 years of experience in veteran services, counseling, and program management. Known for employing empathy and patience to forge meaningful connections with individuals during challenging times while consistently striving to provide the highest level of care and support. An exceptional eye for detail ensures accurate assessment of needs, enabling proactive identification of the best course of action in various scenarios. A strong advocate for veterans, committed to empowering them through effective service delivery and collaboration within teams.
Overview
2026
2026
years of professional experience
Work History
Assistant Veterans Service Officer
Dane County Veterans Service Office
02.2021 - Current
- Advocate, advise and process claims and applications for veterans, dependents and survivors with compensation, pension, healthcare, education and death benefits in accordance with federal, state and county laws and policies.
- Maintaine accurate records and full compliance with government regulations and agency guidelines.
- Initiate contact with appropriate service providers to request referrals and follow up to confirm appointments.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Manage a caseload of approximately 1000 veterans at any given time, providing tailored support and ensuring their needs are met efficiently and effectively.
- Conduct interviews to determine needs for Dane County veterans, dependents and survivors.
- Assist veterans and their family members with complex federal, state and county applications and advise them on documentation and evidence required by laws and policies.
- Review service records and evidence to make appropriate recommendations based on Code of Federal Regulations.
- Advocat for homeless and at-risk veterans, connecting them with essential services to enhance their quality of life and support their overall well-being.
- Develop case management procedures to effectively guide hundreds of veterans and survivors during claims and application processing.
- Provide quality assurance reviews on claim and application determinations to advise on appeals.
- Develop relationships with active duty and veterans’ organizations, local community leaders, Wisconsin politicians and VA staff to increase awareness and effectiveness.
- Attend outreach events to educate the public and veterans on services provided by the Dane County Veterans Service Office.
- Assist veterans, dependents, and survivors in securing millions of dollars in benefits each year ensuring they receive the financial support and resources they are entitled to.
Property Manager
Gallatin Properties, LLC
01.2014 - Current
- Develop and implement strategic plans to manage and grow a portfolio of residential and vacation rental properties, demonstrating strong operational oversight and long-term planning.
- Lead all aspects of property operations including marketing, leasing, financial management, and compliance—skills transferable to managing program operations and reporting.
- Train and supervise contractors and vendors, ensuring quality service delivery and adherence to timelines and budgets.
- Create and maintaine detailed documentation and financial records, supporting transparency and accountability—key for program reporting and audits.
- Build and maintain strong relationships with tenants, vendors, and community partners, mirroring the stakeholder engagement required in veteran employment programs.
- Design and execute outreach strategies to attract new tenants and guests, showcasing skills in community engagement and program promotion.
- Resolve complex tenant issues with diplomacy and professionalism, demonstrating conflict resolution and interpersonal communication skills.
- Adapt quickly to changing market conditions and tenant needs, reflecting flexibility and problem-solving in dynamic environments.
School Counselor
Jefferson School District
01.2010 - 01.2013
- Designed and implemented comprehensive counseling programs to support student development, demonstrating strategic planning and program execution skills.
- Provided individual and group counseling to address academic, social, and emotional needs—experience directly applicable to vocational and employment counseling.
- Facilitated workshops and classroom lessons on topics such as conflict resolution, goal setting, and career exploration, showcasing training and presentation expertise.
- Collaborated with teachers, administrators, families, and external agencies to coordinate services and ensure holistic support—mirroring interagency collaboration at PVA.
- Maintained detailed case documentation and ensured compliance with confidentiality and ethical standards.
Participated in school-wide initiatives and committees, contributing to policy development and student success strategies. - Led small group interventions and support programs, demonstrating leadership in service delivery and group facilitation.
- Advocated for student needs and connected families with community resources, reflecting outreach and client-centered service delivery.
- Collaborated with behavioral aides, teachers, psychiatrists and school nurses to assess student needs and strengths.
- Administered functional behavioral assessments and developed behavior intervention plans to target maladaptive behaviors.
- Maintained confidential behavioral data, special education reports and services reports.
Assistant Program Director
WoodGreen Estates Adult Family Home
01.2007 - 01.2009
- Assisted in development, implementation, and continuation of direct care services for residents.
- Assisted in the deescalation of all relevant situations involving residents and/or situations with staff and residents, including one-on-one problem solving with the residents.
- Provided on-going direct contact with the county case managers regarding the resident's progress.
- Assisted in handling assessment and admission procedures.
- Coordinated programming with all area professionals.
- Developed and maintained Individual Service Plans for residents.
Coordinated Services Team Project Director
Grant County Department of Social Services
01.2005 - 01.2007
- Facilitated team meetings using a strength-based, family-centered approach involving regular contact with the
child, family, and service providers. - Brought together parents and relevant staff from various agencies and organizations to comprise a Coordinating Committee. Supported their activities, ensuring compliance with established policies and procedures.
- Established an effective marketing plan for the project.
- Guided the development of family teams ensuring compliance with basic principles of wraparound core values.
- Facilitated public education and awareness of issues and programming for families with children with multiple needs.
- Assisted the Coordinating Committee and family teams in establishing consistent measures for program development, implementation, evaluation, and monitoring of the project and outcomes.
Unit Administrative NCO & Supply Clerk
Wisconsin Army National Guard
01.1998 - 01.2005
- Typed letters, memorandums and made travel arrangements for soldiers.
- Opened and date stamped mail, took messages, maintained personnel records, and used various multi-copy document reproduction machines.
- Developed, assembled, and distributed a monthly newsletter.
- Used computer applications such as Word, Excel,
PowerPoint, and Access. - Organized special events which included working with the local community.
- Provided technical guidance in areas of administration to the unit commander.
- Analyzed and adjusted inconsistencies in automated supply accounting system.
- Managed inventory for military operations.
Buyer/Planner
Rockwell Automation
2004 - 2005
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Forecasted purchasing trends and improved merchandising strategies.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Took appropriate action to maintain delivery schedules to meet production requirements.
- Established performance goals, measurements, and evaluations for the benefit of the company.
Education
Emerging Leaders Management Course
Madison College
Madison, WI05-2022
Veterans Affairs Accreditation
Department of Veterans Affairs
02-2021
Real Estate Sales/Property Management Certificate - undefined
Madison Area Technical College
Madison, WI01.2015
M.S.Ed. - Counselor Education – Community Counseling
University of Wisconsin
Platteville, WI01.2011
M.S.Ed. - Counselor Education – School Counseling
University of Wisconsin
Platteville, WI01.2010
B.A. - Communication and Management
Concordia University
Madison, WI01.2005
Skills
- Counseling
- Community outreach
- Reporting and documentation
- Client advocacy
- Written and verbal communication
- Client meetings
- Veteran Benefits & Advocacy
- Program Development & Strategic Planning
- Case Management & Documentation
- Public Speaking, Training Facilitation, Outreach & Community Engagement
- Compliance & Accreditation
- Microsoft Office, Zoom, Teams, CRM Systems
Affiliations
- National Association of County Veterans Service Officers (NACVSO)
- County and Tribal Veterans Service Officers of Wisconsin
- Lifetime member of VFW
- Lifetime member of American Legion
INTERNSHIPS & PRACTICUMS
- Community Counselor, Jefferson County Health & Human Services
- School Counselor, Potosi & Jefferson School Districts
- Property Manager Intern, Anchor Property Management
OTHER NOTABLE ACTIVITIES
- WI Representative for NACVSO's Leadership Summit in Washington D.C. in April 2025
- Member of Legislative Committee for the County and Tribal Veterans Service Officers of Wisconsin
- Leads Active-Guard-Reserve (AGR) Transition Retirement Briefings though the Wisconsin Department of Military Affairs
- (Former) Vice President for Lake Windsor Property Owners Association Board of Directors
- Army National Guard Family Readiness Group Lead Volunteer for over 10 years
Timeline
Assistant Veterans Service Officer
Dane County Veterans Service Office
02.2021 - Current
Property Manager
Gallatin Properties, LLC
01.2014 - Current
School Counselor
Jefferson School District
01.2010 - 01.2013
Assistant Program Director
WoodGreen Estates Adult Family Home
01.2007 - 01.2009
Coordinated Services Team Project Director
Grant County Department of Social Services
01.2005 - 01.2007
Unit Administrative NCO & Supply Clerk
Wisconsin Army National Guard
01.1998 - 01.2005
Real Estate Sales/Property Management Certificate - undefined
Madison Area Technical College
M.S.Ed. - Counselor Education – Community Counseling
University of Wisconsin
M.S.Ed. - Counselor Education – School Counseling
University of Wisconsin
B.A. - Communication and Management
Concordia University
Buyer/Planner
Rockwell Automation
2004 - 2005
Emerging Leaders Management Course
Madison College
Veterans Affairs Accreditation
Department of Veterans Affairs
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