Janelle Gardiner
VP Customer Success
Drayden,MD
Summary
Results-oriented professional with a proven track record in customer outreach and success strategies. Demonstrates exceptional writing, editing, and interpersonal skills, engaging effectively with diverse audiences. Committed to leveraging expertise in operational excellence to elevate organizational and team performance. Thrives in high-pressure environments while consistently meeting deadlines and exceeding expectations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Volunteer Projects
Miscellaneous
03.1997 - Current
- Patient advocacy and mentorship: MedStar patients and families
- Board of Directors, Secretary: Southern MD Boat Club
- Patient-to-patient champion program
- Board member: CCFA Alexandria, VA
- Independent Fundraiser: multiple events, multiple organizations
VP Customer Success
Gen4 Systems
Las Vegas (Remote), MD
07.2007 - 11.2024
- Reviewed all marketing materials for accuracy and clarity
- Reviewed CEO email client communications ahead of distribution
- Crafted and executed extensive client marketing plans, raising awareness of provided products and services
- Collaborated with internal teams on product launch strategies
- Developed and implemented marketing plans for new products
- Cultivated business partnerships to build lasting client relationships
- Organized and conducted webinars to enhance customer engagement
- Adapted teaching methods according to the training styles and needs of individual learners or groups
- Obtained and organized manuals, guides and visual materials for development and training purposes
- Prepared and presented solution-based products and services webinars
North American Marketing Manager
Jane's Information Group
Alexandria, VA
05.2000 - 05.2005
- Directed department operations and cultivated positive relationships with sales leaders
- Directed the enhancement of the global online catalog with multiple teams and vendors
- Prepared marketing campaigns and budgets in conjunction with sales team
Education
Bachelor of Science - Psychology
York College of PA
York, PA05-1993
Skills
- Leadership & team management
- Customer success
- Client relationship building
- Customer service and support
- Marketing & client communication
- Marketing strategy
- Marketing consultation
- Targeted marketing
- Client training
- Customer education
- Presentations & public speaking
- Verbal & written communication
- Project management
- Coaching and mentoring
- CRM software
Certification
- Competent Communicator and Leader, Toastmasters International
Timeline
VP Customer Success
Gen4 Systems
07.2007 - 11.2024
North American Marketing Manager
Jane's Information Group
05.2000 - 05.2005
Volunteer Projects
Miscellaneous
03.1997 - Current
- Competent Communicator and Leader, Toastmasters International
Bachelor of Science - Psychology
York College of PA
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