Janelle Gardner
Euless,TX
Summary
A dedicated and results-driven professional with extensive experience in customer support, client relations, and success advising. With a proven track record of enhancing student outcomes and improving operational efficiency, this individual excels at guiding clients toward their goals and creating value-added experiences. Strong analytical skills, coupled with a passion for personalized support, enable consistent exceedance of expectations and drive positive results. Committed to leveraging expertise in career guidance, clinical excellence management, and patient care to contribute to organizational success and client satisfaction
Overview
11
11
years of professional experience
1
1
Certification
Work History
Success Advisor
Baxter Clewis Training Academy
04.2023 - 06.2024
- Developed and streamlined process for resume reviews, resulting in 25% increase in the number of students served per month
- Received over 50 positive Google, and Trustpilot reviews and testimonials from students, highlighting personalized career guidance and support
- Proficient in using career assessment tools to identify student strengths and align them with suitable career paths
- Conducted workshops and one-on-one sessions to enhance students' job search strategies and interview skills
- Collaborated with academic departments to integrate career services into the curriculum, improving student engagement and outcomes.
- Built and maintained relationships with clients to provide ongoing support.
Clinical Excellence Manager
Salience Health
02.2021 - 03.2023
- Utilized clinical data management systems to track patient outcomes and identify areas for improvement, enhancing the clinic's overall performance
- Analyzed patient data to inform clinical decisions and policy changes, contributing to a 30% improvement in treatment efficacy
- Managed multiple clinical projects simultaneously, including the development and rollout of a new electronic health record (EHR) system, which improved data accuracy and accessibility
- Coordinated cross-functional teams to streamline patient care processes, reducing average patient wait times by 10%
- Led a multidisciplinary team to improve patient care outcomes, resulting in a 20% increase in patient satisfaction scores over two years
- Implemented evidence-based practices across the clinic, reducing patient readmission rates by 15%.
- Accomplished multiple tasks within established timeframes.
Front Desk Manager
Digestive Health Associates of Texas
11.2016 - 02.2021
- Managed a high-volume front desk, efficiently handling 50+ patient check-ins daily while maintaining a welcoming and professional atmosphere
- Conducted thorough insurance benefit verifications, reducing claim denials by 30% and improving practice revenue
- Coordinated complex scheduling for endoscopic procedures, ensuring optimal utilization of medical resources and minimizing patient wait times
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy in all interactions.
Logistics Coordinator
Alamo X-ray
07.2013 - 11.2016
- Liaised with healthcare facilities to schedule appointments and manage last-minute changes, maintaining a positive customer satisfaction rate
- Developed and maintained relationships with healthcare providers, resulting in a increase in service contracts over 12 months
- Trained and supervised a team of 5 dispatch personnel, improving team efficiency and reducing scheduling errors by 35%
- Implemented cost-saving measures in transportation and logistics, resulting in reduction of operational expenses
Education
Current - Cybersecurity
Western Governors University
Dallas, TXGraduated 2010 - General Diploma
Palo Duro High School
Amarillo, TX05.2010
Associate of Science - General Studies
Amarillo College
Amarillo, TX08.2015
Skills
- Career assessment tools
- Clinical data management systems
- Electronic health record (EHR) systems
- Microsoft Office Suite
- Data analysis and reporting
- Effective communication
- Leadership and team management
- Conflict resolution
- Customer relationship management
- Multitasking and time management
Certification
Medical Assistant Certification
State
TX
City
Euless
Zip
76040
Volunteer Experience
Local Community Center, Volunteer Career Coach, 2022, Present, Provide career counseling and resume workshops to community members seeking employment.
Timeline
Success Advisor
Baxter Clewis Training Academy
04.2023 - 06.2024
Clinical Excellence Manager
Salience Health
02.2021 - 03.2023
Front Desk Manager
Digestive Health Associates of Texas
11.2016 - 02.2021
Logistics Coordinator
Alamo X-ray
07.2013 - 11.2016
Current - Cybersecurity
Western Governors University
Graduated 2010 - General Diploma
Palo Duro High School
Associate of Science - General Studies
Amarillo College
Medical Assistant Certification
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