Janelle Gilbert
Fort Myers
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Barback , Food Runner
TopGolf
Fort Myers
11.2023 - Current
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Provided efficient support to bartenders, ensuring smooth operation during peak hours.
- Sliced and pitted fruit used to garnish drinks.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Food running, I would build and take trays upstairs in a quick manner to make sure the tables got hot food quickly.
- I would clean the kitchen for side work, and prep the food.
Host, Server Assistant
Outback Steakhouse
Fort Myers
01.2023 - 03.2024
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- I helped the servers the best I could by running their food to the tables as fast as I could and delivering drinks.
- I would answer phone calls.
Server
Tonys Pizzeria & Restaurant
Fort Myers
02.2022 - 01.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Take the guest's order and bring their food.
- Ensure the guests are having a good time, and hope they come back.
- Stayed informed about daily specials, new menu items, promotions.
- Filled condiments and napkin containers during slack periods.
- Made sure I did my side work at the end of the night
Head Hostess
Rib City
Lehigh Acres
02.2021 - 02.2022
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- I would take phone calls and pack to-go orders.
- I would buss tables and keep the host stand neat.
Education
Associate of Arts - Nursing
Florida Southwestern College
Fort Myers, FL05-2028
Skills
- Patient care
- Safe food handling
- Time management
- Strong leadership
- Effective customer upselling
- I always have a smile on my face
- Works well with others
- Can learn pretty quickly
- Works good under pressure
Timeline
Barback , Food Runner
TopGolf
11.2023 - Current
Host, Server Assistant
Outback Steakhouse
01.2023 - 03.2024
Server
Tonys Pizzeria & Restaurant
02.2022 - 01.2023
Head Hostess
Rib City
02.2021 - 02.2022
Associate of Arts - Nursing
Florida Southwestern College
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