Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Janelle Goolsby

Alexandria,Virginia

Summary

Consistent, motivated leader, personable, multi-tasking professional with proficient judgement and over ten years of experience. Ability to quickly master new skills and accustomed to working and adapting to fit the goals of any organization. Versatile and productive with excellent team work ethics and outstanding communication skills.

Overview

16
16
years of professional experience

Work History

Clinical Administrative Assistant

Medstar Georgetown University Hospital
01.2020 - Current
  • Coordinate patient scheduling, team training, support deputy director, meeting facilitation,
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Answered multi-line phone system, routing calls, delivering messages to staff, recorded and documented relevant information.
  • Executed record filing system to improve document organization and management and Performed various administrative tasks by filing, copying and faxing documents.
  • Conducted patient intake interviews, recording and documenting relevant information.

Team Lead- Communication Center

Inova
01.2018 - 01.2019
  • Create policies, procedures and workflow dynamic for entire department.
  • Provided leadership, support and direction for staff, office initiatives and special projects.
  • Documented, logged and analyzed all call information along with office administrative duties and scheduling, department data analysis.
  • Support executive directors and hospital directors, acquisition management, payroll, staff training, and department hiring
  • Designed strategic plan for component development practices to support future projects.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Procedure Coordinator

Inova
01.2015 - 01.2018
  • Coordinate and manage surgical treatments marked by medical professionals following facility, customer service, and insurance guidelines, develop department operations and workflow, create and manage invasive physician daily workflow/Physician Administrative Liaison, all insurance authorizations, review and create changes in accordance with new policies, procedures and practices, performance measurement functions
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all surgeries.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Physician Liaison

Mount Vernon Cardiology Assoc.
01.2014 - 01.2015
  • Managed office operations, work flow, office staff – including recruitment, performance management and lead training/development of specialty practice, create efficient paths to analyze the strengths and weakness of operations and revise customer service methods, data analysis, provided the required leadership, support and direction for office initiatives and special projects, developed personal growth opportunities
  • Provided details on building referrals and managed relationships with physicians.
  • Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
  • Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
  • Developed monthly newsletter sent to practitioner offices with informative business practice articles and suggestions for promoting brand awareness.
  • Built and maintained positive relationships with referring providers and medical representatives/ media relations

Procedure Coordinator

Mount Vernon Cardiology Assoc.
01.2010 - 01.2014
  • Counsel and educate patients before and after invasive and non-invasive procedures including the review and delegation of adjustments on medications, labs, health awareness and etc., synchronize and coordinate procedures to align with facility and physician schedules and facility demands, document and log all procedure information for quarterly analysis along with office administrative duties, lead all department scheduling and maintenance, directed new implementation of legal regulation procedures and policies for department
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Medical Assistant/Medical Records

Mount Vernon Cardiology Assoc.
01.2008 - 01.2010
  • Clinical triage, phlebotomy services and customer service, medical record management
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Professional Scrum Master PSM1 -

Scrum Master Certification
2022

SAFE Certification -

PSI Certified
2022

Bachelor of Science - Health Care Administration Managment

Bachelors Health Care Administration Management
01.2016

ACT College-Medical Assisting Diploma -

01.2007

West Potomac High School -

01.2006

Skills

  • Project Coordinator
  • Training and Workforce management
  • Procedure/Service Coordinator
  • Front desk operations
  • Acquisition and PWS Knowledge
  • Executive/Director/Administrative support
  • Superior communication and telephone etiquette/Customer service
  • Operation analysis/ Plan program solutions
  • Development/Initiate policies, procedures, and workflow
  • Computer Skills
  • Health Care Specific: Medical Manager, NextGen, Epic, Citrix, IDX, MedConnect
  • Microsoft Excel, Word, PowerPoint, Publisher, Calendar, Projects, Kronos, QuickBooks, PeopleSoft, Jira, Rally

References

References available upon request

Timeline

Clinical Administrative Assistant

Medstar Georgetown University Hospital
01.2020 - Current

Team Lead- Communication Center

Inova
01.2018 - 01.2019

Procedure Coordinator

Inova
01.2015 - 01.2018

Physician Liaison

Mount Vernon Cardiology Assoc.
01.2014 - 01.2015

Procedure Coordinator

Mount Vernon Cardiology Assoc.
01.2010 - 01.2014

Medical Assistant/Medical Records

Mount Vernon Cardiology Assoc.
01.2008 - 01.2010

Professional Scrum Master PSM1 -

Scrum Master Certification

SAFE Certification -

PSI Certified

Bachelor of Science - Health Care Administration Managment

Bachelors Health Care Administration Management

ACT College-Medical Assisting Diploma -

West Potomac High School -

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Janelle Goolsby