Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Gregan

Summary

Skilled professional with over 10 years of experience in customer service, case management, and office assistance within fast-paced environments. Handled confidential information while adapting to constant changes. Fostered effective relationships with internal teams and external agencies. Proficient in office tasks including data entry, record verification, and scheduling meetings, ensuring operational efficiency. Empathetic while providing services to a diverse community. Seeking a permanent, full-time position to contribute positively to the organization.

Overview

32
32
years of professional experience

Work History

Guardian Aide

Pinal County Public Fiduciary
Florence, AZ
04.2022 - Current
  • Managed vulnerable individuals who are disabled and/or elderly. Maintained support systems to meet client needs by coordinating a variety of available services.
  • Daily filed, faxed, answered, and followed up on phone calls and emails.
  • Conducted visits with the ward to ensure their safety and well-being. Documented information in accurate and detailed manner
  • Monitored clients' needs with empathy, evaluated whether they are receiving an adequate level of care, and ensured that their concerns are being met.
  • Prepared and maintained client budgets, received and approved bills, and submitted fund requests on behalf of the clients.
  • Monitored clients' resources to ensure continued eligibility for various state and federal benefit programs.
  • Prepared annual guardianship reports and maintained daily documentation of incoming correspondence.
  • Assisted with the inventory and recording of client property.
  • Maintained absolute confidentiality of work-related issues, customer records, and restricted County information.
  • Maintained effective working relationships with both internal and external clients, co-workers, state agencies, and community resources.

Program Evaluator III

State of Arizona Department of Economic Security
Mesa, AZ
11.2017 - 04.2022
  • High-level, fast-paced, in-person, and phone customer service interactions; conducted interviews for eligibility for state benefits.
  • Kept up on regulations, policies and procedures
  • Organized, inputted, and transmitted submitted applications for various agencies.
  • Knowledge of basic internet usage, Google email, and the use of MS Office software, such as Word and Excel.
  • Maintained effective working relationships with both internal and external co-workers, state agencies, and community resources.
  • Ensured all information is correctly obtained and captured in multiple system applications to complete the benefits determination process.

Administrative Assistant

GREGAN AND ASSOCIATES
Mesa, AZ
01.1999 - 12.2016
  • Greeted clients, answered phones, directed calls, organized files, prepared legal packet files, communicated information to clients, attorneys and organizations
  • Prepared deposits, ran errands, handled numerous tasks at one time
  • Kept office areas clean

Eligibility Case Worker

MARICOPA COUNTY
Phoenix, AZ
01.1995 - 10.2001
  • Interviewed applicants, computer data input, obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance
  • Preparing administrative documents, organized and maintained multiple case files through regular updating, tracking and review
  • Documented all communications with clients oral and written

Assistant Manager, Bernard

FINNEY PROPERTY MANAGEMENT
12.1992 - 01.1995
  • Company Overview: COMPANY CLOSED
  • Oversaw and trained leasing staff on all functions, recorded data to keep financial records complete while assisting with the leasing, resident relations for the community, making appointments, conducting tours, facilitated all aspects of leasing process including applications and leases
  • Inspected units, including section 8, before move in and after move out
  • Addressed issues related to accounts receivable payments
  • Troubleshooted residential problems
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

GENERAL STUDIES -

GANESHA HIGH SCHOOL
Pomona, CA

Skills

  • Administrative experience
  • Microsoft Office
  • Meeting facilitation
  • Budgeting
  • Accounts receivable
  • Verifying and researching information
  • Case management
  • Microsoft Word
  • Property management
  • Organizational skills
  • Data entry
  • Customer service
  • Google Meets
  • Social Work
  • Working with diverse communities
  • Inspection
  • Empathetic
  • Time management abilities

Timeline

Guardian Aide

Pinal County Public Fiduciary
04.2022 - Current

Program Evaluator III

State of Arizona Department of Economic Security
11.2017 - 04.2022

Administrative Assistant

GREGAN AND ASSOCIATES
01.1999 - 12.2016

Eligibility Case Worker

MARICOPA COUNTY
01.1995 - 10.2001

Assistant Manager, Bernard

FINNEY PROPERTY MANAGEMENT
12.1992 - 01.1995

GENERAL STUDIES -

GANESHA HIGH SCHOOL

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Janelle Gregan