Janelle Grimm
Pottstown
Summary
Diligent Strategic Account Manager with comprehensive experience managing high-value accounts and driving client satisfaction. Proven track record of developing tailored strategies that foster client relationships and enhance business growth. Demonstrated proficiency in leveraging analytical skills and effective communication to achieve key objectives. Awarded President's Club 6 times in career.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Energage
01.2022 - Current
- Drive a $3.52M ARR customer portfolio as Opportunity Owner, accountable for retention, renewal, and portfolio-wide ARR expansion (+$2.19M, +162% growth since 2022).
- Generated $584K in multi-year SaaS revenue by selling Talent Management into three large customer organizations; completed ahead of company expectations while the product was still in pre-sale mode.
- Delivered 3-year average retention performance of ≈79% Gross and ≈88% Net (≈10 points above org benchmarks), with Net retention exceeding 90% in multiple years.
- Converted 32+ organizations into multi-year agreements, improving long-term ARR predictability.
- Supported 125+ enterprise-level customers with full lifecycle account strategy, Quarterly Business Reviews, and Executive-level relationships.
- Developed and executed portfolio-level account strategies aligned to renewal and expansion goals.
- Partnered cross-functionally across Consulting, Marketing, Finance, and Product teams to drive customer outcomes.
- 4× President’s Club recipient.
Director of Client Relations
SkillSurvey (acquired by iCIMS 2022)
01.2018 - 01.2022
- Managed enterprise portfolio of 325 accounts as main point of contact across the full customer lifecycle.
- Achieved 97% retention during peak pandemic year (2020), securing $473K in annual renewal revenue.
- Converted 55% of single-year contracts to multi-year agreements, improving revenue predictability.
- Led team in expansion revenue through integrations and new product adoption.
- Directly managed and coached two Training & Implementation Specialists, supporting onboarding, adoption, and time-to-value across a high-volume SMB customer base.
- 2× President’s Club winner.
Senior Account Executive
Seraphim Software
01.2016 - 01.2017
- Closed largest deal of the year ($91.2K).
- Consistently achieved quota through fully self-generated outbound pipeline in a startup environment without marketing support.
- Drove prospect demos (onsite & virtual), negotiated contracts, and increased product adoption.
Client Services & Training Manager
Energage
01.2012 - 01.2016
- Mentored 3 Account Managers on multi-year deal strategy, resulting in 42% team wide contract conversions.
- Built and delivered the company’s first formal sales training program, increasing sales conversion rates by 22% within 6 months.
Team Lead, New Sales
Energage
01.2010 - 01.2012
- Managed a five-person sales team, contributing to one-third of company revenue, equating to $1.5 million, through strategic sales initiatives.
Education
Bachelor of Science - Fashion Merchandising
University of Delaware
NewarkSkills
- Strategic account management
- SaaS renewal strategies
- Multi-year agreement management
- Customer retention strategies
- Revenue growth strategy
- Executive communication
- Strategic guidance
- Product launch strategy
Certification
Action Selling - Train the Trainer - 2010
Sandler Sales Training - 2018
Timeline
Strategic Account Manager
Energage
01.2022 - Current
Director of Client Relations
SkillSurvey (acquired by iCIMS 2022)
01.2018 - 01.2022
Senior Account Executive
Seraphim Software
01.2016 - 01.2017
Client Services & Training Manager
Energage
01.2012 - 01.2016
Team Lead, New Sales
Energage
01.2010 - 01.2012
Bachelor of Science - Fashion Merchandising
University of Delaware