Janelle Groce
Mooresville,IN
Summary
Accomplished sales professional with over 15 years of experience in sales, customer service, and team leadership. Proven ability to drive business growth, manage client relationships, and lead high-performing teams. Seeking a Sales Representative or Sales Specialist role to leverage expertise in negotiation, account management, and project leadership for organizational success.
Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.
Overview
25
25
years of professional experience
Work History
Sales and Service Associate
Heartland Automotive, LLC
01.2017 - Current
- Coordinated meetings with clients and internal teams to support sales and service goals
- Negotiated pricing on parts for current and past models to maximize profitability
- Managed a team of 5 on a project focused on increasing service department profits
- Handled logistics for special orders to ensure timely and accurate delivery
- Negotiated pricing for special event orders to support profitable sales
- Utilized MS Word, Excel, PowerPoint, and Outlook daily for reporting and communication
- Supported customer service efforts by addressing client needs and resolving issues
- Maintained accurate records of sales and service transactions for tracking and analysis
Office Manager and Sales Manager
American Facility Supply Company, Inc
01.2001 - 01.2017
- Led inside and outside B2B sales, growing company sales from $0 to over $250,000 annually
- Developed and facilitated training programs for new and existing sales representatives
- Created a peer training program for high-performing sales staff to mentor others
- Hired, trained, and coached sales representatives to achieve sales goals
- Worked with sales team on goal setting and performance evaluation
Education
Bachelor of Science - Business Management
Indiana Wesleyan University
Indianapolis, INSkills
- Sales
- Customer Relationship Management
- Outside Sales
- Sales Management
- Project Management
- Business Development
- Microsoft Office
- B2B Sales
- Negotiation
- Account Management
- Leadership
Timeline
Sales and Service Associate
Heartland Automotive, LLC
01.2017 - Current
Office Manager and Sales Manager
American Facility Supply Company, Inc
01.2001 - 01.2017
Bachelor of Science - Business Management
Indiana Wesleyan University
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