Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Harper

Alameda,CA

Summary

Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.

Overview

16
16
years of professional experience

Work History

Executive Director, Operations

Almax Consulting
11.2020 - Current
  • Defined company roles and responsibilities to establish and enhance processes.
  • Promoted culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Managed financial, operational and human resources to optimize business performance. Reduced overhead by 20%.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments. Turnover rate reduced to 1% in last two years.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Established and maintained strong relationships with customers, vendors and strategic partners. Liaison between Almax and customers, stakeholders, and clients.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints. Increased contracted revenue by 35%.
  • Demonstrated leadership skills in managing projects from concept to completion. Developed project plans, timelines, and track progress against milestones to ensure timely delivery of project objectives.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Defined project objectives, scope, and deliverables in collaboration with senior leadership ensuring alignment with organizational goals.

Director, Operations

HOPE Program
10.2017 - 10.2019
  • Spearheaded continuous improvement projects, resulting in enhanced business performance.
  • Improved overall productivity with introduction of innovative process improvement initiatives. Productivity increased by 25%.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Managed crisis situations effectively by developing response plans in advance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Director of Operations and Finance

New Beginnings Counseling Centers, Inc.
08.2008 - 09.2017
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Established and monitored quality assurance standards to achieve operational excellence. Audit passing rates at 91%.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Drove revenue growth through identification of new market opportunities and expansion of existing products/services offerings. Increased revenue by 33%.
  • Monitored and coordinated workflows to optimize resources.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Promoted culture of safety within organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.

Education

MBA - Business Administration And Management

DeVry University
Illinois
05.2013

Skills

  • Staff Management
  • Change Management
  • Analytical and Critical Thinker
  • Industry Expertise
  • Departmental Coordination
  • Program Management
  • Stakeholder Relations

Timeline

Executive Director, Operations

Almax Consulting
11.2020 - Current

Director, Operations

HOPE Program
10.2017 - 10.2019

Director of Operations and Finance

New Beginnings Counseling Centers, Inc.
08.2008 - 09.2017

MBA - Business Administration And Management

DeVry University

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Janelle Harper