Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Janelle Harper

Janelle Harper

Albany,Georgia

Summary

Dynamic HR Specialist dedicated to enhancing human capital operations within the Dougherty County School System, specializing in onboarding, records management, personnel processing, and employee services. Strong commitment to accuracy and confidentiality while fostering a culture of exceptional customer service. Proficient in managing entry- to mid-level responsibilities with keen attention to detail and organization, significantly contributing to the efficiency of the Human Resources Department. This role presents an excellent opportunity for professionals eager to advance in a collaborative and fast-paced HR environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Constituent Services - Federal

United States House of Representatives
05.2023 - Current
  • A Caseworker serves as a community representative for the issues and programs within a member's assigned portfolio. They play a crucial role in monitoring and updating the Member and the District Director about important local issues, emerging trends, and critical developments. Additionally, they act as a liaison between the Member's constituents and federal, state, and local government entities.
  • Assesses casework for issues requiring legislative action and recommends solutions to the District Director and Chief of Staff/Administrative Assistant to the Congressman.
  • Informs the Congressman and the District Director of all relevant news and events in their assigned issue areas by monitoring district media sources and engaging with constituents.
  • Create weekly activity reports for assigned areas to determine if the congressman's presence is necessary.
  • Able to maintain composure and professionalism in every interaction with constituents.
  • Continuously communicate with constituents and/or federal agencies and review active cases to ensure constituents' concerns are addressed in a timely manner. If necessary, cases are referred to other congressional offices or other offices within the district.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.

Administrative Assistant/Benefits & Recruitment Specialist

The Webstaurant Store
08.2018 - 04.2023
  • In my role as a benefits specialist, I worked closely with employees to assist the recruitment manager with various administrative tasks, including recruiting and onboarding. I was responsible for overseeing the onboarding process at the local distribution center to ensure that new hires upheld Webstaurant Store's core values. Additionally, I initiated and facilitated the personal and professional growth of all new employees, partnering with external organizations for recruitment and volunteer activities. I also supported the Manager of Training and Development with any relevant initiatives or functions as needed.
  • This position requires close collaboration with managers, employees, and support functions at the local and corporate levels. It also requires a strong commitment to confidentiality and the ability to identify and report any issues that may arise.
  • Support the new hire orientation process, including the completion of new hire paperwork and other onboarding activities (e.g., training, benefits, professional development)
  • Support the benefits enrollment process, including new hire enrollments and annual enrollment.
  • Conduct information meetings on a weekly basis, assisting employees with benefit elections and any required paperwork.
  • Support annual benefits programs, including wellness initiatives (e.g. BMI, gym memberships, etc.)
  • Conduct periodic 401(k) training and serve as the local contact for related questions concerning enrollment and plan administration.
  • Manages job postings, applicant tracking, and pre-employment questions. Screens and conducts phone interviews and creates job offers.
  • Identify strategic recruitment opportunities by partnering with local technical colleges and job placement programs.
  • Research and recommend creative ways to market our jobs and track results.
  • Regular reports on recruitment/staffing data are provided to management, including turnover and staffing/temp agency fees.
  • Coordinates on-site hiring events and advertises them through various channels.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Hired employees and initiated new hire paperwork process.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Assisted with writing job postings and job descriptions for boards.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collaborated with managers to identify and address employee relations issues.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Education

High School Diploma -

Monroe Comprehensive High School
Albany, GA

Bachelor of Science - Criminal Justice

Albany State University
Albany, GA

Master of Science - Criminal Science

Albany State University
Albany, GA

Skills

  • Team leadership
  • Detail-oriented data management
  • Strong focus on accuracy
  • Team management
  • Proficient in Microsoft Office
  • Effective time management
  • Data organization
  • Clear verbal communication
  • Analytical problem-solving
  • Professional development
  • Office support services
  • Collaborative communication skills
  • Strategic decision-making

Certification

  • 3 Steps to Exceptional Critical Thinking
  • Goal Setting & Coaching Training
  • Communication Perspectives Training


Timeline

Constituent Services - Federal

United States House of Representatives
05.2023 - Current

Administrative Assistant/Benefits & Recruitment Specialist

The Webstaurant Store
08.2018 - 04.2023

High School Diploma -

Monroe Comprehensive High School

Bachelor of Science - Criminal Justice

Albany State University

Master of Science - Criminal Science

Albany State University

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