Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
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Janelle Harris

Farmington Hills,MI

Summary

Experienced office professional with a strong background in administrative support and office management. Skilled in streamlining office procedures, managing schedules, and handling communications effectively. Recognized for fostering team collaboration and achieving goals, able to adapt to dynamic work environments seamlessly. Proficient in Microsoft Office Suite and possess excellent interpersonal skills to ensure smooth communication within the team.

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

onsite business
01.2022 - Current
  • Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
  • Ordered supplies and maintained an inventory of office equipment.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Manage approximately 30-40 incoming calls daily, emails and faxes per day from potential clients

Customer Care/Communications Specialist

Verizon
06.2020 - 12.2021
  • Answered customer inquiries over the phone and via email.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Processed orders accurately and efficiently according to established procedures.

Customer Service Representative

Comcast, Xfinity
06.2017 - 01.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

GED -

Lifeskills Center
Detroit, MI
06.2008

Skills

  • Time Management
  • Clerical Support
  • Positive And Professional
  • Customer Support
  • Verbal communication
  • Microsoft office
  • Scheduling and calendar management
  • File organization

References

References available upon request.

Education and Training

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Timeline

Office Administrative Assistant

onsite business
01.2022 - Current

Customer Care/Communications Specialist

Verizon
06.2020 - 12.2021

Customer Service Representative

Comcast, Xfinity
06.2017 - 01.2019

GED -

Lifeskills Center

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