Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janelle Harrison

Yakima

Summary

Business owner with extensive experience in strategic planning and community outreach, successfully enhancing brand awareness and operational efficiency at Northwest Work Options, Inc. Proven expertise in financial management and marketing, resulting in increased profitability and growth. Established strong client relationships through innovative strategies and effective communication. Tech-savvy professional with decades of experience in account management, budgeting, and customer relations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner

DEH Properties, LLC
Yakima
02.2017 - Current
  • Property management & maintenance
  • Bookkeeping – AP/AR
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Analyzed industry trends to develop competitive strategies.
  • Researched potential partners in order to expand services offered.
  • Developed strategic plans to increase profitability and efficiency.
  • Reviewed legal documents related to business operations.
  • Maintained relationships with existing clients by providing superior customer service.
  • Oversaw budgeting and financial management.
  • Ensured compliance with local, state, and federal regulations.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets and measuring results.

Director of Marketing & Business Accounts

Northwest Work Options, Inc. & S W Massage
Yakima
01.2013 - Current
  • Managed marketing and distribution of materials throughout Pacific Northwest region efficiently.
  • Identified opportunities for new business partnerships or other growth initiatives.
  • Developed and implemented a comprehensive marketing strategy to increase brand awareness.
  • Authorized transactions and handled billing processes with precision.
  • Maintained patient demographics, triage procedures, documentation, and bookkeeping tasks meticulously.
  • Coordinated website updates and maintenance to ensure current information availability.
  • Updated exercise protocols by interacting with clients and addressing inquiries effectively.
  • Implemented SCENAR technology to improve patient care outcomes.
  • Executed essential workplace updates to streamline operations.
  • Maintained up-to-date knowledge of industry trends and competitive landscape.

Education

Executive Certificate in Home Modification -

USC Leonard Davis School of Gerontology
Los Angeles, CA
01.2019

Home Assessments & Modifications to Facilitate Aging in Place -

Labor & Industries
Seattle, WA
01.2018

PGAP – - Personal Goal Attainment Program

PGAP Works
Canada
01.2017

Associate of Applied Science -

Big Bend Community College
Moses Lake, WA
01.2005

WA Certified Medical Assistant -

Central Washington Orthopedics & Sports Medicine
Yakima, WA
01.1997

Executive Medical Receptionist -

TREND COLLEGE
YAKIMA, WA
01.1994

HIGH SCHOOL DIPLOMA/GED -

Yakima Valley Community College
Yakima, WA
06-1992

Skills

  • Business Management/Owner
  • Community outreach
  • Marketing creation and distribution
  • Website development and analytics
  • Real estate management
  • Billing and coding
  • Scheduling and triage
  • L & I, insurance scheduling, pre-authorization
  • Financial management
  • Team oversight
  • Strategic planning
  • Administrative oversight
  • Verbal and written communication
  • Crisis management
  • Employee development
  • Staff hiring
  • Budget development
  • Cash flow optimization
  • Marketing

Certification

  • ECHM - 2019
  • PGAP - 2016
  • PHI THETA KAPPA - 2005
  • WA OMBUDSMAN - 2008
  • AAMA - 1997
  • NAC - 1885

Timeline

Owner

DEH Properties, LLC
02.2017 - Current

Director of Marketing & Business Accounts

Northwest Work Options, Inc. & S W Massage
01.2013 - Current

Executive Certificate in Home Modification -

USC Leonard Davis School of Gerontology

Home Assessments & Modifications to Facilitate Aging in Place -

Labor & Industries

PGAP – - Personal Goal Attainment Program

PGAP Works

Associate of Applied Science -

Big Bend Community College

WA Certified Medical Assistant -

Central Washington Orthopedics & Sports Medicine

Executive Medical Receptionist -

TREND COLLEGE

HIGH SCHOOL DIPLOMA/GED -

Yakima Valley Community College

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