Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janelle Hendrix

Saint Joseph,MO

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

25
25
years of professional experience

Work History

X-Ray Technician/Medical Assistant

Orthopedic And Sports Medicine Center
10.2022 - Current
  • Assisted in patient positioning for optimal imaging results.
  • Maintained equipment functionality through regular checks and basic troubleshooting.
  • Learned and adhered to safety protocols during radiographic procedures.
  • Supported team by preparing examination rooms and ensuring necessary supplies were available.
  • Oriented and trained new staff on proper procedures and policies.
  • Ensured timely completion of exams by executing efficient workflows that balanced high-quality image acquisition with patient comfort.
  • Assisted healthcare professionals with patient examinations and procedures.
  • Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
  • Coordinated patient appointments, optimizing scheduling to reduce wait times.
  • Educated patients on treatment plans and post-visit care instructions for improved outcomes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Patient Care Representative

Mosaic Life Care
12.2015 - 10.2022
  • Managed patient inquiries and scheduling, ensuring efficient appointment coordination.
  • Documented patient interactions accurately in electronic health record systems for compliance and continuity of care.
  • Developed training materials for new staff, improving onboarding processes and knowledge retention.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Greeted and directed patients to examination rooms for check-in procedures to obtain patient vitals.
  • Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
  • Delivered excellent patient experiences and direct care.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Maintained cleanliness and organization of patient rooms and medical equipment.
  • Utilized electronic health records systems to document patient information accurately.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted in training new Patient Care Representatives, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Performed point of care testing(strep, RSV, flu, COVID, mono, HCG)

Administrative Assistant

MCON
12.2015 - 12.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Patient Care Representative

Mosaic Life Care
07.2009 - 12.2015
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Assisted in resolving billing issues, contributing to improved patient satisfaction.
  • Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Greeted and directed patients to examination rooms and verified insurance coverage, collected co-payments, and obtained vitals.
  • Provided excellent customer service to patients and medical staff.
  • Facilitated communication between patients and various departments and staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

Lead Patient Access Representative

Mosaic Life Care
03.2001 - 07.2009
  • Oversaw patient registration processes, ensuring compliance with regulatory standards and organizational policies.
  • Trained and mentored staff on best practices for patient access and customer service excellence.
  • Streamlined appointment scheduling procedures, enhancing efficiency across multiple departments.
  • Implemented new electronic health record systems to improve data accuracy and patient information accessibility.
  • Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
  • Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

Certificate - Medical Assistant

Highland Community College
Highland, Ks
06-2022

Certificate - Certified Nursing Assistant

Hillyard Technical Center
Saint Joseph, MO
01-2000

Skills

  • Records management
  • Patient care
  • Direct patient care
  • Patient education
  • Patient confidentiality
  • Patient positioning
  • Orthopedic imaging
  • Diagnostic imaging
  • Staff education and training
  • EMR / EHR
  • Multitasking Abilities

Timeline

X-Ray Technician/Medical Assistant

Orthopedic And Sports Medicine Center
10.2022 - Current

Patient Care Representative

Mosaic Life Care
12.2015 - 10.2022

Administrative Assistant

MCON
12.2015 - 12.2016

Patient Care Representative

Mosaic Life Care
07.2009 - 12.2015

Lead Patient Access Representative

Mosaic Life Care
03.2001 - 07.2009

Certificate - Medical Assistant

Highland Community College

Certificate - Certified Nursing Assistant

Hillyard Technical Center

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Janelle Hendrix