Janelle Henlen
Cape Coral,FL
Summary
To utilize my management and educational skills in an environment that will foster my motivational drive to succeed. Obtain a challenging career that will utilize my analytical skills, dedication, and drive.
Overview
27
27
years of professional experience
Work History
Economic Self Sufficiency Specialist II
Department Of Children and Families, State of Florida
11.2019 - Current
- Performing case reviews for unit employees and giving feedback to strengthen accuracy rates
- Providing training and mentoring for staff
- Performs quality management system reviews as assigned
- Reviews and analyzes data from quality control and all monitoring sources and provides training in the areas in which problems are identified
- Assists the supervisor in handling and resolving internal and external customer inquiries and complaints
- Determines eligibility for public assistance programs which includes but is not limited to reviewing cases during the various processes in the service delivery model
- Participated in meetings with stakeholders to discuss program objectives and strategies
Economic Self Sufficiency Specialist I
Department Of Children and Families, State of Florida
06.2014 - 10.2019
- Apply the policies, procedures, and programs governing the agency
- Apply the laws, rules, and regulations governing eligibility and grant determination for Food Stamps, Medicaid, and Cash Assistance
- Detect and evaluate potential fraudulent situations
- Analyze and interpret written, numerical, and verbal data from various sources
- Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness
- Prepare clear, concise, and accurate records and reports
- Served as mentor for the Transitional Units
Shift Team Lead
Walgreens
09.2012 - 02.2014
- Direct and supervise employees focusing on sales, inventory-taking, and performing services for customers
- Responsible for driving change in a proactive and positive manner
- Daily coaching of staff to ensure all company policies are followed
- Enforce safety, health, and security policies
- Knowledgeable of all employment laws
- Ensure HIPAA standards are met throughout the pharmacy and store
- Knowledge of pharmacy operations, including third party audits, e-prescribing, and resolving third party rejections
- Recognized as Employee of the Month
Assistant Store Manager
Walgreens
04.2007 - 09.2012
- Assist in daily store operations
- Initiative to learn new concepts and pharmacy operations
- Able to lead, engage, develop, and hold staff accountable
- Build trust with staff by ensuring open communication
- Communicate in a clear and concise manner any new objectives and report progress to upper management
- Implement and manage new procedures
- Certified Pharmacy Technician (CPhT), received from the Pharmacy Technician Certification Board
Area Supervisor
Kohl's
09.2004 - 12.2006
- Assist in daily store operations
- Proper execution of directive and policies in accordance with corporate standards
- Develop team members through training and feedback
- Monitor employee performance and provide feedback through verbal and written communication
- Communicate in a clear and concise manner any new objectives and report progress to upper management
- Review inventory and sales records and prepare reports for upper management
- Interview, hire, and train personnel
- Involved with Kohl's Cares for Kids program
Visual Merchandiser
Kohl's
11.2001 - 09.2004
Department Supervisor
Kohl's
11.1997 - 11.2001
Education
BACHELOR OF SCIENCE - Human Resource Management
YOUNGSTOWN STATE UNIVERSITY
Youngstown, OH05.2003
Skills
- Quick Learning Adaptability
- Effective Under Pressure
- Clear Communication
- Skilled in Microsoft Office
- Efficient in High-Pressure Settings
- Initiative-Driven
- Positive Attitude
- Motivates Team Members
- Responsive to New Challenges
- Effective Multitasking
- Advanced Analytical Skills
- Effective Time Management
- Team Collaboration Across Cultures
Timeline
Economic Self Sufficiency Specialist II
Department Of Children and Families, State of Florida
11.2019 - Current
Economic Self Sufficiency Specialist I
Department Of Children and Families, State of Florida
06.2014 - 10.2019
Shift Team Lead
Walgreens
09.2012 - 02.2014
Assistant Store Manager
Walgreens
04.2007 - 09.2012
Area Supervisor
Kohl's
09.2004 - 12.2006
Visual Merchandiser
Kohl's
11.2001 - 09.2004
Department Supervisor
Kohl's
11.1997 - 11.2001
BACHELOR OF SCIENCE - Human Resource Management
YOUNGSTOWN STATE UNIVERSITY
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