Overview
Work History
Education
Skills
Timeline
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Janelle Holman

Tampa,Florida

Overview

7
7
years of professional experience

Work History

Client Relations Account Manager

FIS
03.2023 - Current
  • Managed portfolio of banks and credit unions using the CRM tool.
  • Served as the client point of contact for inquiries and requests relating to their credit card program.
  • Partnered with internal departments such as IT, Accounting, and Project Managers for assistance in fulfilling client needs.
  • Informed clients of enhancements and service offerings to enhance their credit products.
  • Trained clients on the back-end systems to empower them with the knowledge to assist their cardholders.
  • Schedule and host client meetings to go over outstanding inquiries and requests.
  • Reviewed client surveys and service reviews to identify areas for improvement.

Event Sales Coordinator

Flemings Prime Steakhouse & Wine Bar
05.2022 - 03.2023
  • Served as the point of contact for guests considering private dining, buyouts, and catering of events.
  • Assisted guests with service options for questions such as terms, pricing, and availability.
  • Collaborated with internal Sales Managers and Flemings' locations nationwide to create a seamless guest experience.
  • Processed banquet room deposits in CRM portal.
  • Sent thank you notes to guests post-event and requested feedback.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Host

Flemings Prime Steakhouse & Wine Bar
06.2021 - 05.2022
  • Booked and managed guest reservations.
  • Served as the guest point of contact both in person and over the phone.
  • Answered customer questions about hours, seating, and menu information.
  • Educated guests on private dining and coordinated with the Event Sales Coordinators using the CRM tool.
  • Educated guests about the Dine Rewards Loyalty program.

Loyalty Account Manager

FIS
01.2019 - 06.2021
  • Managed portfolio of banks and credit unions using CRM tool.
  • Served as the client point of contact for all inquiries and requests regarding client's Loyalty rewards programs.
  • Coordinated with internal departments such as Business Analysts, Operations, and Billing to ensure clients are properly serviced.
  • Hosted both internal and client-facing meetings to go over client projects.
  • Analyzed cardholder reports, performance analyses, and client contracts.
  • Created SOW's and RFS' for project based requests and worked with internal development teams.

Sales Advisor

H&M
07.2016 - 01.2019
  • Provided quality customer service by greeting and responding to customer inquires.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Displayed incoming shipment onto sales floor.
  • Handled payment and cash register operations.
  • Attended the training workshop to become a coach for new hires.
  • Educated customers about the "Conscious" garment collection as the store's "Conscious Caption."


Education

Master of Science - Marketing

The University of Tampa
Tampa, FL
12.2025

Bachelor of Arts - Marketing

University of Tampa
12.2018

Skills

  • Account Management
  • Goal Attainment
  • Internal and External Communications
  • Loyalty Programs
  • Microsoft Office

Timeline

Client Relations Account Manager

FIS
03.2023 - Current

Event Sales Coordinator

Flemings Prime Steakhouse & Wine Bar
05.2022 - 03.2023

Host

Flemings Prime Steakhouse & Wine Bar
06.2021 - 05.2022

Loyalty Account Manager

FIS
01.2019 - 06.2021

Sales Advisor

H&M
07.2016 - 01.2019

Master of Science - Marketing

The University of Tampa

Bachelor of Arts - Marketing

University of Tampa

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Janelle Holman