Janelle Jefferson
Community Manager
Ocala,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Senior Living Community Manager
Resort Lifestyle Communities
10.2023 - 03.2025
- Worked with maintenance staff to complete timely repairs and enhancements.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Assistant Manager
Mulligan Park Senior Living
11.2022 - Current
- Follow thru and process all paperwork pertaining to move ins and move - outs.
- Reconcile rent rolls and steward petty cash.
- Investigate all electronic emergency calls and document as needed.
Leasing
The Lofts at Baymeadows
03.2022 - 11.2022
- Resolve tenant issues with positive and creative problem solving approach.
Customer Service
Eye Glass World
02.2017 - 05.2018
- Advise patients and consumers in eyeglass selection, preference and appointments.
Assistant Manager
The Walking Company
09.2015 - 10.2016
- Created a one person system for receiving stock and allocating merchandise to the sales floor.
Patient Access Rep.
Group Health
05.2014 - 07.2015
- Booked Doctors appointments for patients.
- Used multi screen programs.
Sales
Fred Meyer Jewelers
10.2009 - 05.2014
- Cultivate rapport and establish trust to help customers with their Jewelry buying decision.
Education
Certificate - Phlebotomy
North Seattle Community College
1 Year - Bible Studies
Rhema Bible College
Skills
Sales experience
Service excellence
Proficient in computer applications
Effective team management
Payroll management
Workforce scheduling
Staff development
Consistently dependable
Trustworthy team member
Effective listening
Continuous learning ability
Inventory control
Effective problem resolution
Routine operations coordination
Safety compliance management
Community involvement strategies
Detailed property assessments
Property inspections
Office administration
Supplier relationship management
Talent acquisition
Conflict resolution
Knowledge of amenities services
Community relations management
Effective troubleshooting skills
Accomplishments
- Washington State Licensed Real Estate Agent
- Florida State Notary
Timeline
Senior Living Community Manager
Resort Lifestyle Communities
10.2023 - 03.2025
Assistant Manager
Mulligan Park Senior Living
11.2022 - Current
Leasing
The Lofts at Baymeadows
03.2022 - 11.2022
Customer Service
Eye Glass World
02.2017 - 05.2018
Assistant Manager
The Walking Company
09.2015 - 10.2016
Patient Access Rep.
Group Health
05.2014 - 07.2015
Sales
Fred Meyer Jewelers
10.2009 - 05.2014
1 Year - Bible Studies
Rhema Bible College
Certificate - Phlebotomy
North Seattle Community College