Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty. Demonstrate outstanding problem solving and active listening skills- able to diffuse difficult customer situations with tact and ease. Hard working and energetic with excellent communication skills. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Acknowledged for unwavering commitment to providing exceptional customer service. Maintain an awareness of all promotions and advertisements.
Hi, I’m
Janelle John
Tampa,FL
Summary
Overview
19
years of professional experience
Work History
Symmetry FinancialSwannanoa, NC
Insurance Broker
02.2023 - Current
Job overview
- Assist consumers to find the best life insurance, mortgage protection, IUL’s or Annuity to fit their needs by comparing options from multiple state regulated carriers
- Assessing risks, providing advice and managing the policy thru its lifespan
- Prioritizing clients best interests by securing the most suitable coverage at the best price available
North American Senior BenefitsAtlanta, GA
License Broker
01.2016 - Current
Job overview
- Build, maintain and provide customer relationships, execute sales on Life Insurance, IUL and Annuities
- Complete administrative duties, such as document preparation, and follow-up with customers and ensuring and maintaining customer satisfaction
Health Net Federal ServicesTampa, FL
Authorization & Appointment Representative
09.2016 - 06.2017
Job overview
- Enters specific data from Veterans Administration into the authorization system, achieving required production quota and quality standards
- Assist Veterans with scheduling, rescheduling and cancellation of appointments with non VA providers
- Locate providers, sets appointments and notifies the Veteran of upcoming appointments and provides general customer service provider changes when required
- Assist with coaching of new Representatives when they arrive on the production floor after training
- Complete special assignments given from the company to have more appointments scheduled and insurance verified in a fast and efficient manner
- Resolve escalated from Representative and Veterans
Freedom Health LLCTampa, FL
Enrollment Specialist
08.2016 - 09.2016
Job overview
- Accomplishes daily enrollment/ disenrollment operations, including application review, entering applications into system and submissions to CMS
- Obtains missing information for enrollment completion
- Reviews monthly CMS reports and compares reports to eligibility files and resolves any discrepancies with member status data
- Coordinates with the Sales & Marketing department on initial application process
- Daily interaction with the Medical Management department to assure accuracy of outgoing demographic and special status eligibility information
Mesa Airlines IncDallas, TX
Flight Attendant
09.2014 - 01.2016
Job overview
- Providing safety and security to passengers by making sure all flight regulations are followed and enforcing such regulations including any emergency procedures that may involve evacuations, emergency landings, and severe turbulence
- Assist passengers in boarding and deplaning, making announcements on the plane related to safety and emergency procedures, carry-on luggage, and flight transfer information
One Touch Direct/VerizonTampa, FL
Telephone Sales Representative
05.2014 - 07.2014
Job overview
- Assisting customers in an inbound call center with their inquiries about their Verizon telephone, internet and fios tv bills, probing the customers to find out their issues and resolve the problem, so that the customer can experience the best customer service on the first contact, reviewing account for sales opportunities
- Accomplishments Maintained monthly sales goals and100 % quality first contact resolution
Nurturing Care ServicesTampa, FL
Administrator
04.2006 - 04.2013
Job overview
- Direct, supervise and coordinate specific functions and activities of the agency, including policies, procedures and human resources
- Support medical director in the development and marketing of new health care services
- Coordinate with administrative and medical staff to ensure compliance with the standards and regulations of the agency
- Review operational policies and recommend solutions and change to medical director
- Maintain professional affiliation and enhance professional development to keep pace with the trends
Education
The Airline Academy
Diploma from Airline Training Skills
07.2014
University Overview
Pleasantville Senior Comprehensive School
High School Diploma from Business Studies
07.1996
University Overview
Skills
- Complaint handling and resolution
- Proactive team player
- Policy analysis
- Underwriting
- Skilled negotiator
- Driven
- Excellent communication skills
- Client relations expert
Timeline
Insurance Broker
Symmetry Financial
02.2023 - Current
Authorization & Appointment Representative
Health Net Federal Services
09.2016 - 06.2017
Enrollment Specialist
Freedom Health LLC
08.2016 - 09.2016
License Broker
North American Senior Benefits
01.2016 - Current
Flight Attendant
Mesa Airlines Inc
09.2014 - 01.2016
Telephone Sales Representative
One Touch Direct/Verizon
05.2014 - 07.2014
Administrator
Nurturing Care Services
04.2006 - 04.2013
The Airline Academy
Diploma from Airline Training Skills
Pleasantville Senior Comprehensive School
High School Diploma from Business Studies
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