Janelle Jones
Mauldin,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Family Dollar
01.2020 - 07.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Customer Service Representative
The Check Cashing Store
08.2016 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science -
Arizona College of Nursing
08-2026
High School Diploma -
Miramar High School
06-2008
Skills
- Customer service
- Critical thinking
- Customer satisfaction
- Data entry
- Microsoft Excel
- Payment collection
- Prioritization
- Multitasking and organization
- Problem-solving
- Key holder experience
- Microsoft office
- Reliability and punctuality
Timeline
Customer Service Cashier
Family Dollar
01.2020 - 07.2020
Customer Service Representative
The Check Cashing Store
08.2016 - 01.2020
Bachelor of Science -
Arizona College of Nursing
High School Diploma -
Miramar High School
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