Janelle Karash
Syracuse,NY
Summary
Detail-oriented, team player and dependable candidate with strong organizational skills and a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Quality Assurance (QA) Review Specialist
Verisma
07.2019 - Current
- Review assigned transactions for accuracy and compliance.
- Meets accuracy standards and performance indicators established by the Company.
- Performs duties as assigned to meet the needs of the department and the Company.
- Works collaboratively with Release of Information (ROI) Specialist and other departments.
Customer Service Representative
Verisma
10.2017 - 07.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address medical record needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Manage requests queues for client support made via voicemail and/or email.
- Investigated and resolved customer inquiries and complaints quickly.
Field Underwriter
Self-employed
02.2017 - 08.2017
- Work with families to determine the best carrier and product that would help the family in the case of a death or disability.
- Maintain knowledge of the different carriers that I am contracted with and the different products that are available through them.
- Ensure that applications are complete to avoid any delays in the client getting coverage.
Customer Service Representative
Advantage Care Physicians
01.2016 - 05.2017
- .Assist patients with scheduling appointments and any other patient service requests.
- Escalate urgent matters to the different offices throughout the New York City area.
- Make sure the patients’ needs are all met in a timely manner.
- Meet the call center required metrics for productivity and quality assurance.
Retail Associate
Lane Bryant
05.2015 - 05.2016
- Assist customers in accordance with their needs and building complete outfits.
- Maintain knowledge of current sales and promotions.
- Ensure the customer's needs have been met and provide an enjoyable shopping experience.
Sales Representative
Sutherland Global Services
11.2012 - 10.2014
- Assist customers with any issues or concerns with their order or account.
- Ensure that the customer's needs have been met on every call in a timely manner.
- Provide the customer with the best products that meet their needs.
Shift Manager
Pet Supplies Plus
04.2008 - 06.2013
- Assign employees specific tasks to be completed in a timely manner.
- Monitor sales activities to ensure that guests are receiving satisfactory product service.
- Work with distributors to receive credit for customer returns and damaged products.
- Maintain knowledge of current sales, promotions and security practices.
- Recognize security risks and neutralize them quickly and effectively.
- Arrange and display merchandise to promote sales of specific products.
- Ensure inventory levels were maintained.
- Maintain proper cash flow for all registers at any given time.
Personal Assistant
Luxurious Hair Boutique
11.2008 - 09.2009
- Complete assigned tasks in a timely manner.
- Use of Microsoft works, word and excel to create spreadsheets to keep track of customer purchases, how frequent they shopped with us and most popular products.
- Ensure proper inventory levels were maintained and organized.
- Answer customer questions on the various products.
- Complete research on new and innovating products so that the customers get the latest information in the industry.
Education
Associate of Arts - Accounting Fundamentals
University of Phoenix
Phoenix, AZ03.2019
Skills
- Analytical and Critical Thinking
- Collaboration and Communication
- Adaptability and Flexibility
- HIPAA Compliance
- Quality Assurance Checks
- Computer Literate
- Problem-Solving
- Reliability
- 50 WPM
Timeline
Quality Assurance (QA) Review Specialist
Verisma
07.2019 - Current
Customer Service Representative
Verisma
10.2017 - 07.2019
Field Underwriter
Self-employed
02.2017 - 08.2017
Customer Service Representative
Advantage Care Physicians
01.2016 - 05.2017
Retail Associate
Lane Bryant
05.2015 - 05.2016
Sales Representative
Sutherland Global Services
11.2012 - 10.2014
Personal Assistant
Luxurious Hair Boutique
11.2008 - 09.2009
Shift Manager
Pet Supplies Plus
04.2008 - 06.2013
Associate of Arts - Accounting Fundamentals
University of Phoenix
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