JANELLE KELLER
AbuKebab
Pasadena,CA
17
years of professional experience
Dynamic and accomplished hospitality and food service professional with prior work in collegiate and corporate markets. Notable success in large-scale event planning, team leadership and guest services. Eager to advance performance within hospitality management role by applying tenacious dedication with a positive attitude.
Work History
Restaurant Assistant General Manager
5 Years 7 Months- Support kitchen and dining room teams by setting and updating standard operating procedures to improve order accuracy, service speed, and shift flow.
- Assists with facility care, equipment maintenance, and vendor communication to support ingredient quality and control supply costs.
- Provide regular performance reviews, staff coaching, and interactive training to strengthen team teamwork, retention, and guest service.
- Handle floor conflicts and guest concerns calmly and professionally to support positive experiences for staff and customers.
- Oversee budget planning, labor forecasting, and daily expense tracking to help protect profit margins while maintaining food quality.
- Manage inventory tracking and production schedules to reduce food waste, monitor unit costs, and improve store margins.
- Identify ways to reduce operating costs and improve procurement through careful vendor coordination.
- Supervise Pasadena community outreach, social media activity, and event planning to increase foot traffic and brand awareness.
- Track guest feedback, service metrics, and dining standards to support satisfaction and brand loyalty.
Senior Program Coordinator
3 Years- Developed and executed 45+ international executive programs for 600+ global participants; established program policies, conducted best-practice research, ensured strict federal regulatory compliance, and advised senior leadership on project risks.
- Led compliance initiatives to ensure program alignment with federal regulations and organizational standards.
- Managed financial oversight and quality assurance to support project success and stakeholder confidence.
- Created project budgets, managed expense tracking, and optimized resource allocation to maximize organizational efficiency; maintained comprehensive databases, performed quality assurance on all deliverables, and authored outcome reports for key stakeholders.
- Directed end-to-end program activities, event task delegation, and staff travel logistics; built training modules for new hires and managed all communications and inquiries from participants.
- Oversaw marketing and media collaborations to enhance program visibility and participant engagement.
- Designed promotional collateral (brochures, flyers, presentations) and executed targeted marketing strategies to drive enrollment; facilitated high-level alignment meetings between internal teams, external partners, and corporate sponsors.
- Coordinated event logistics and team onboarding.
Residence Hall Director
3 Years 10 Months- Spearheaded the recruitment, hiring, onboarding, and ongoing professional development for over 400 total staff members, directly supervising, evaluating, and mentoring 45 Resident Advisors and 2 graduate students.
- Directed daily building operations, physical plant upkeep, security protocols, and room assignments for multi-building facilities housing 2,500+ residents, while leading emergency response rotations.
- Administered conduct policies, managed budget, and assessed risks to ensure compliance and enhance operational effectiveness.
- Acted as primary conduct officer for policy violations, maintaining official incident records for accountability and compliance.
- Directed specialized living learning communities and taught career and educational planning courses while coordinating cross-departmental initiatives to promote diversity, accessibility, and resident retention.
Area Director
4 Years 1 Month- Improved facility efficiency through operational assessments.
- Managed facility operations and safety oversight for 5 residence halls, analyzing performance metrics to implement cost-saving initiatives while ensuring high quality standards.
- Established clear policies to support cross-functional initiatives.
- Authored departmental policies and chaired campus-wide Wellness Committee, serving as primary administrator and liaison for upper-class, transfer, and international student populations.
- Conducted recruitment for Resident Assistant positions.
- Led recruitment, training, performance evaluation for 20 Resident Assistants and a graduate assistant, organizing regional employee development seminars to enhance staff skills.
Education
Master of Education - Curriculum & Administration
Bachelor of Science - Nutrition & Dietetics, Pre-Med
Minor, Hospitality Management
Skills
Restaurant & Operations Management: Standard Operating Procedures (SOPs)
Back-of-House (BOH) Oversight
Facility Maintenance
Catering Services
Process Improvement
Financial & Cost Control: Budget & Expense Tracking
Labor & COGS Cost Control
Inventory Management
Sales Analytics & Performance Reporting
Resource Allocation
Team Leadership & Development: Staff Supervision & Mentorship
Shift Scheduling
Staff Training
Conflict Resolution
Task Prioritization & Problem Solving
Guest & Vendor Relations: Guest Service Management
Customer Feedback Resolution
Supplier & Vendor Relationship Management
Contract Coordination
Marketing & Promotions: Social Media Marketing
Event Planning & Promotion
Promotional Graphic Design
Software & Systems: Point of Sale (POS) Systems
Restaurant Management Software
Online Scheduling Platforms
Microsoft Office Suite (Excel
Word
PowerPoint)
Timeline
Restaurant Assistant General Manager
AbuKebab
04.2021 - CurrentRead More
Senior Program Coordinator
Duke University
04.2018 - 04.2021Read More
Residence Hall Director
East Carolina University
06.2014 - 04.2018Read More
Area Director
Columbia College
05.2010 - 06.2014Read More
University of South Florida
Master of Education from Curriculum & Administration
Read More
East Carolina University
Bachelor of Science from Nutrition & Dietetics, Pre-Med
Read More