Janelle Kelly
San Diego,CA
Summary
Adept at fostering positive guest experiences, I leveraged strong interpersonal skills and a welcoming demeanor at LiveNation Entertainment, earning recognition for exceptional service. Expert in guest relations and safety, my background spans from property management to personal care, highlighting versatility and a knack for enhancing client satisfaction. Skilled in both coordination and creative problem-solving, I excel in dynamic environments.
Overview
46
46
years of professional experience
Work History
Greeter/Ticket Scanner/Usher
LiveNation Entertainment
Chula Vista , CA
07.2021 - Current
- Monitored customer activity in order to detect potential theft or safety hazards.
- Greeted customers upon entering the venue, providing a friendly and welcoming atmosphere.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Answered customers' questions about hours, seating, current wait time and other information.
- Recognized by management for providing exceptional customer service.
- Scanned tickets using a hand-held scanner to verify validity of admission.
- Provided directions within the venue upon request.
- Managed customer flow by directing patrons to proper seating areas and entrances.
- Greeted guests and directed them to their seats.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Property Manager/Sales and Leasing Consultant
Career Strategies Inc
San Diego, California
04.2021 - 01.2024
- Managed all maintenance requests from tenants in a timely manner.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Handled resident complaints and expedited maintenance requests.
- Completed lease applications and verifications, notifying prospects of results.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Met with prospective tenants to show property and assess applications or sign leases.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
In-Home Healthcare Provider
Self-Employed
San Diego, California
02.2020 - 01.2023
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
- Assisted with client personal care needs to foster independence and well-being.
- Provided entertainment and companionship through conversation, reading, and board games.
- Arranged medications and dispensed prescribed doses at scheduled intervals.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ensured safety of patients by using appropriate body mechanics when transferring them from bed to wheelchair or chair.
- Provided daily assistance with bathing, grooming, dressing and mobility needs.
Master Hairstylist
Self-Employed
San Diego, California
06.1979 - 03.2009
- Provided consultation services to clients about their desired hairstyle, hair care and styling products.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Applied makeup to achieve desired day-to-day and special event looks.
- Developed creative color combinations to enhance clients' natural features.
- Shaved, trimmed and shaped beards and mustaches.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Greeted customers upon arrival at the salon and provided them with a positive experience.
- Created custom styles for special occasions such as weddings and proms.
Education
Professional License in State of California - Cosmetology
DeLoux School of Cosmetology
San Diego, CA06-1979
Skills
- Welcoming demeanor
- Cross-cultural sensitivity
- Guest relations
- Strong interpersonal skills
- Sense of humor
References
References available upon request.
Timeline
Greeter/Ticket Scanner/Usher
LiveNation Entertainment
07.2021 - Current
Property Manager/Sales and Leasing Consultant
Career Strategies Inc
04.2021 - 01.2024
In-Home Healthcare Provider
Self-Employed
02.2020 - 01.2023
Master Hairstylist
Self-Employed
06.1979 - 03.2009
Professional License in State of California - Cosmetology
DeLoux School of Cosmetology