Janelle Kenny
Lockport,New York
Summary
Self-motivated and enthusiastic office management and executive support professional with a broad-based background with organizations. Bringing several years' experience helping companies. Computer-savvy and quick learning. Strong communicator with a collaborative nature, good multitasking abilities and a superior work ethic, team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses both organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Glendale Communities
Buffalo , NY
10.2023 - Current
- Answered incoming calls to the office and directed inquiries to appropriate personnel.
- Processed security deposits according to state laws and regulations.
- Prepared rental contracts in accordance with state regulations.
- Assisted with preparation of monthly reports regarding occupancy rates, delinquencies, accounts receivable and payable.
- Resolved customer complaints in an efficient manner while maintaining professionalism.
- Performed administrative duties such as filing paperwork, photocopying documents, scanning documents into computer systems.
- Scheduled appointments for property management staff, tenants, and vendors.
- Maintained files on all current tenants including leases and other pertinent documents.
- Responded quickly and efficiently to emergency situations at properties such as broken pipes or faulty electrical wiring.
- Coordinated move-ins and move-outs of tenants by scheduling inspections and cleaning services as needed.
Licensed Insurance Agent
GEICO
Getzville, NEW YORK
04.2022 - 07.2023
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Developed and implemented sales strategies to increase market share of insurance products.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Exceeded company sales goals for new policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Dental Assistant/ Receptionist
Aspen Dental
Lockport, NEW YORK
02.2020 - 11.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
General Manager
Zoomtan
Lockport, New York
11.2019 - 02.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted weekly sales promotions to attract new business opportunities.
- Maintained a clean and sanitary environment in the salon at all times.
- Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers.
Authorization Representative
Fidelis Care
Getzville, New York
09.2018 - 02.2020
- Provided customer service support to patients regarding their authorization inquiries.
- Reviewed and verified patient information to ensure accuracy of insurance authorizations.
- Assisted with appeals process related to denied or expired authorizations.
- Researched insurance coverage details for patients to determine authorization requirements.
- Advised medical staff on the status of authorization requests.
- Maintained current knowledge of applicable laws, regulations and guidelines governing health plan operations.
- Coordinated with various departments such as billing, coding, and clinical teams to obtain necessary documentation for authorization submissions.
- Conducted follow-up calls to confirm receipt of required documents from healthcare providers.
Customer Service/ Sales Representative
Brady Cooperation
Williamsville, New York
06.2016 - 09.2018
- Identified potential opportunities to upsell products or services.
- Developed strategies for improving the customer experience.
- Processed orders, forms, applications, and requests.
- Assisted customers with navigating website for product selection purposes.
- Educated customers on product features and benefits.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Generated quotes, processed payments and documented customer communications.
Education
High School Diploma -
Starpoint High School
Associate of Arts - Liberal Arts And Sciences
Niagara County Community College
Sanborn, NYSkills
- Microsoft Excel
- Microsoft PowerPoint
- Sales Expertise
- Microsoft Word
- Active Listening
- Team Development
- Customer Service
- CRM Software
- Customer Relationship Management
- Computer Proficiency
- Problem-Solving Ability
- Administrative and Office Support
- Customer Retention Strategies
- Prioritization
- Professional Relationships
- Policy Adjustment Knowledge
- Property and Casualty Insurance Sales
- Persuasive Negotiations
- Sales Quota Achievement
- Ability To Multitask
- Team Leadership
- Goal-Oriented
- Attention to Detail
- SAP
- Microsoft Office
- Office Administration
- Clerical Support
- Appointment Scheduling
- Workflow Optimization
- Scheduling
- Spreadsheet Management
- Meeting planning
- Filing
- Data Entry
- Check processing
- Invoice Processing
- Relationship Building
- Account Management
- Office Management
- Professional Communication
- Property Maintenance
- Tenant relations
- Rent collection
- Property management principles
- Property Inspection
- Scheduling appointments
- Property Management
- Preventive Maintenance
- Valid New York driver's license
- Deposits Management
- Fair Housing Mandates
- Dispute Handling
- Property Management Software
- Pest Management Knowledge
Certification
- Licensed Insurance Agent- Personal Lines
- CPR Certification
Additional Information
- Performed detailed skin assessments to ensure clients' safety during the tanning process.
- Maintained daily records of client visits, product sales, and appointments for future tanning sessions.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Maintained accurate records of customer orders, payments and contact information using database software.
- Processed payments accurately and efficiently while maintaining compliance with company policies.
- Identified customer needs, offered appropriate solutions and followed up on customer interactions.
- Provided timely follow up on client requests or orders via phone calls or emails.
- Achieved monthly sales goals by actively engaging customers in conversations about their needs and interests.
References
References available upon request.
Timeline
Administrative Assistant
Glendale Communities
10.2023 - Current
Licensed Insurance Agent
GEICO
04.2022 - 07.2023
Dental Assistant/ Receptionist
Aspen Dental
02.2020 - 11.2022
General Manager
Zoomtan
11.2019 - 02.2021
Authorization Representative
Fidelis Care
09.2018 - 02.2020
Customer Service/ Sales Representative
Brady Cooperation
06.2016 - 09.2018
High School Diploma -
Starpoint High School
Associate of Arts - Liberal Arts And Sciences
Niagara County Community College