Janelle Ketcham
Basin,WY
Summary
Motivated hard worker looking for new employment after a recent relocation. Part time or full time hours. 14 years of food industry experience and 12 years of experience in flooring trades as well. Many of those years were worked at the same time.
Overview
11
11
years of professional experience
Work History
Sales and Administration
The Woods Interiors Flooring America
Sheridan, Wyoming
09.2017 - 08.2026
- Assisted customers in selecting flooring products based on their needs.
- Collaborated with installation teams to ensure project specifications were met.
- Developed promotional displays to enhance product visibility in the store.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Performed administrative tasks such as filing documents related to sales transactions.
- Visited job sites to measure rooms for accurate material estimates.
- Maintained a clean and organized showroom, ensuring a pleasant shopping environment.
- Collaborated with installation teams to schedule and oversee flooring projects, ensuring timely completion.
- Managed and updated product displays to showcase the latest flooring trends and technologies.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
Front of House Server
1882 Commons
Billings, Montana
03.2016 - 06.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled cash transactions and processed payments accurately at the register.
- Recommended menu items based on guest preferences and dietary needs.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Assisted in training new front-of-house staff on proper service techniques and procedures.
- Conducted regular inventories of supplies needed to ensure adequate stock levels were maintained.
Sales Associate
Rich's Modern Flooring
Billings, MT
03.2015 - 02.2016
- Assisted customers in selecting flooring options tailored to their needs.
- Provided product knowledge and guidance on flooring materials and installation processes.
- Maintained a clean and organized showroom for optimal customer experience.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
Education
Worland High School
Worland, WYSome College (No Degree) - Business Management
Sheridan Community College
Sheridan, WYSkills
- Product knowledge
- Inventory management
- Customer assistance
- Staff training
- Project scheduling
- Food safety practices
- Point-of-sale system
- Banquet coordination
- Dining customer service
- Order accuracy
- Quality control
- High volume dining
- Cleanliness standards
- Allergy awareness
- Dining area maintenance
- Scheduling projects
- Attention to detail
- Written communication
- Organization
- Supervision and leadership
- Organizational skills
- Microsoft office
- Floor measurement
Timeline
Sales and Administration
The Woods Interiors Flooring America
09.2017 - 08.2026
Front of House Server
1882 Commons
03.2016 - 06.2017
Sales Associate
Rich's Modern Flooring
03.2015 - 02.2016
Worland High School
Some College (No Degree) - Business Management
Sheridan Community College