Janelle Kjelstrup
Winston,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Quality Specialist
Evergreen Family Medicine
05.2019 - Current
- Creates, updates, and runs reports related to QAPI, PCPCH, provider and clinic functions.
- Collects and reviews data pertinent to QAPI and PCPCH activities, projects, and program requirements.
- Assist the Quality Coordinator in re-credentialing of the medical home model as well as organization and submission of materials.
- Serves on the QAPI, PCPCH, IMMS, and FPAC committees.
- Assists in updating and sending out Quality Dashboards.
- Works on quality gap and audit projects.
- Analyzed quality and performance data to support operational decision-making.
- Process providers PTO/CME requests.
- Assist with provider timecards and PTO reports
- Assembles semi-annual provider review binders.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Take meeting minute notes for multiple committees.
- Completes daily post admin day provider bucket audits.
- Performs quarterly QM tab audits.
- Creates documents in Canva to be posted on the internal employee website.
Assistant Front Office Manager
Evergreen Family Medicine
05.2017 - 05.2019
- Supervised front end associates in fast-paced and demanding environment and effectively resolved patient, provider and employee complaints.
- Interacted with customers by phone, email, or in-person to provide information.
- Trained new-hires on receptionist duties.
- Drafted employee work schedules to fill coverage gaps.
- Entered, verified, and updated patient information into systems.
Receptionist Lead
Evergreen Family Medic
05.2015 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming office calls over multi-line system and answered questions, documented messages in the patient's chart or transferred to desired extensions as well as welcomed patients to the office.
- Scheduled patient appointments and complete check-in and check-out processes with patients.
- Assisted the new patient coordinator.
- Entered billing charges.
- Trained new hires.
Area Supervisor/ Stock Associate
Ross Dress For Less
06.2009 - 06.2016
- Maintained effective team member communication.
- Stocked merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Spa Receptionist
River Rock Spa
06.2012 - 05.2015
- Scheduled appointments while maintaining and updating client information on the company software.
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2008
Skills
- Proficient in Microsoft Office including excel
- Self-motivated
- Adaptable, flexible and detailed oriented
- Organization
- Multitasking
- Reliable and loyal
Timeline
Quality Specialist
Evergreen Family Medicine
05.2019 - Current
Assistant Front Office Manager
Evergreen Family Medicine
05.2017 - 05.2019
Receptionist Lead
Evergreen Family Medic
05.2015 - 05.2017
Spa Receptionist
River Rock Spa
06.2012 - 05.2015
Area Supervisor/ Stock Associate
Ross Dress For Less
06.2009 - 06.2016
High School Diploma -
Boulder Creek High School
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