Janelle LaFleur-Poyadue
Martinez,CA
Summary
Organized and motivated professional with a strong background in customer service and administration. Exceptional time management and organizational skills. Experienced in telecommunications, project coordination, and office management. Seeking opportunities to contribute to company growth.
Overview
26
26
years of professional experience
Work History
Project Coordinator
CableCom LLC
Martinez
10.2016 - Current
- Project Coordinator for Telecommunications Construction
- Successfully executed a variety of assignments related to building, rebuilding, and upgrading projects using coaxial and fiber cables for both underground and aerial installations.
- Supported multiple field supervisors and engineers simultaneously, ensuring efficient workflow.
- This includes creating new jobs by reviewing documents such as walkouts/proposals, permits, design, and intake information for small businesses, residential (MDU, SDU) units, and trenching projects
- Managed relationships and collaborated with Developers, Trench Agents, Utilities, Property Managers, and Owners.
- I am proficient in using platforms such as Sales Force (P2), Sphere, Excel, Google Docs, Google Sheets, Smart Sheets, and formerly Bluebeam to collect productivity (billing information) for individual jobs
- Reviewed estimates of proposed work and adjusted funding at both pre and post construction stages, while also ensuring alignment with map/design of projects.
- Managed daily communication with developers and project managers, scheduling site meetings.
- We provide updates to Comcast throughout the duration of the job to help the flow of the project.
Legal Receptionist
Bray & Bray, Probate Law
Martinez
10.2014 - 10.2016
- Served as a valuable resource to attorneys, handling court document filings, communicating with clients, and managing intake processes for new clients.
Legal Assistant/Office Manager
Law Offices of Maria Crabtree
Martinez
11.2012 - 10.2014
- Supervised a small office fully and efficiently
- Supported both the Paralegal and Attorney in their various duties and functions.
- Filing documents with the court; drafting family law documents such as Petition, Summons, Proof of Service, Request for Orders-Motions, Income and Expense Declarations; trial preparation; drafting letters; handling all correspondence between counsel or court (typing letters, emails, or fax); and helping to develop cases by maintaining contact with parties involved in the case
- Provided seamless administrative support by efficiently handling tasks such as opening case files, client communication, appointment scheduling, financial transactions processing.
Paraeducator, Noon Duty, Substitute
MUSD (Martinez Unified School District)
Martinez
10.2010 - 08.2013
- Encouraged positive behavior among students through reinforcement of expectations established by the school district or classroom teacher.
- Supported instructional aides in providing assistance to teachers during class time.
- Assisted teachers with record keeping tasks such as attendance taking and grading papers.
- Assisted teachers in preparing materials for lessons and activities.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Developed creative activities designed to engage all levels of learners within the classroom setting.
- Facilitated inclusion opportunities for special education students within general education classrooms.
- Instructed students in basic academic skills such as reading, writing, math, science and social studies.
Sales Associate/Human Resources
Macy's
Pleasant Hill
03.2011 - 11.2012
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained records related to sales for store management.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Administered the onboarding of new employees by reviewing their necessary documentation and organizing their training sessions.
- Managed cash handling processes, including securing money in vault and closing registers at end of shift.
Stay Home Mom/School Volunteering
Sacramento & Martinez
03.2009 - 10.2010
Sales Associate
GAP Inc
Rocklin
09.2006 - 03.2009
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
PacBell
SBC/Pacific Telephone Company
Oakland
10.1999 - 01.2006
- Contributed to the efficient operation of Pac Bell phone's 611 repair department.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided technical support to customers as needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Sent repair technicians to the site to troubleshoot technical issues.
Teller
Bank of America
Hayward
10.1998 - 10.1999
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
English Major, Film/Arts Minor -
Diablo Valley College
Pleasant Hill, CA08.2024
Hayward Adult School/High School
Hayward, CA01.1997
S.O.T.A. "School of the Arts"
San Francisco, CA01.1996
Skills
- Desire to excel
- Efficient multitasker
- Attention to Detail
- Good Judgment
- Customer service
- Telecommunications
- Administration
- Project Coordination
- Project Management
- Office Administration
- Office Management
- Team Leadership
- Critical Thinking
- Organization
- Decision-Making
- Problem-Solving
- Flexible and Adaptable
- Spreadsheet tracking
- Time Management
- Deadline Adherence
- Task Delegation
- Project Scheduling
- Research
- Strategic Planning
- Training and Development
- Event Planning and Execution
Quote
Believe you can, and you are halfway there.
Custom
- Volunteer work for our local community and schools
- I love to write short stories and poetry
- I love to bake
- Decorative design for Birthday, Holiday, and Graduation parties
References
References available upon request.
Timeline
Project Coordinator
CableCom LLC
10.2016 - Current
Legal Receptionist
Bray & Bray, Probate Law
10.2014 - 10.2016
Legal Assistant/Office Manager
Law Offices of Maria Crabtree
11.2012 - 10.2014
Sales Associate/Human Resources
Macy's
03.2011 - 11.2012
Paraeducator, Noon Duty, Substitute
MUSD (Martinez Unified School District)
10.2010 - 08.2013
Stay Home Mom/School Volunteering
03.2009 - 10.2010
Sales Associate
GAP Inc
09.2006 - 03.2009
PacBell
SBC/Pacific Telephone Company
10.1999 - 01.2006
Teller
Bank of America
10.1998 - 10.1999
English Major, Film/Arts Minor -
Diablo Valley College
Hayward Adult School/High School
S.O.T.A. "School of the Arts"